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BPM and SOA: Better Together
This IBM-sponsored white paper explains how the standards-based modeling, monitoring, connectivity, and process integration tools that comprise IBM's Process Integration suite are allowing companies to...
Sponsored by: IBM
Date: October 2009 |
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Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution
Follow one company's search for a CRM solution to help them more effectively coordinate across numerous accounts with multiple sales opportunities.
Sponsored by: Microsoft
Date: April 2008 |
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From Trust to Process: Closing the Risk Gap in Privileged Access Control
Achieve a higher standard of control and better support for regulatory compliance by moving from a trust-based system to a secure, auditable process.
Sponsored by: BeyondTrust
Date: October 2009 |
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Improving IT service delivery through an integrated approach to software asset management white paper
Discover how to more accurately inventory and manage your software licenses by taking an integrated approach to software asset management (SAM).
Sponsored by: IBM
Date: October 2009 |
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Balancing Customer Intimacy with Self-Sufficiency
Learn how to craft a well-rounded service strategy that includes self-service balanced with personalized and intimate support when appropriate.
Sponsored by: Citrix Online
Date: December 2008 |
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- Showing items 1-40 of 5317
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IT Service Management: A Business Based Assessment Approach to ITIL Maturity
A primary focus of IT Service Management (ITSM) is the application of the ITIL best practices framework to enable IT to be a more effective...
Company: IT Service Management Forum (itSMF)
Date: October 2005 |
IT Service Management Forum (itSMF) |
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IT Services Management Service Brief: ITSM Assessment
A primary focus of IT Service Management (ITSM) is the application of IT best practices (founded in ITIL) to enable IT to be a more...
Company: IT Service Management Forum (itSMF)
Date: March 2004 |
IT Service Management Forum (itSMF) |
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Service Management and Business Priorities
IT needs a way to provide the business perspective necessary and manage across environments for truly effective service management. This is where IT service management...
Company: Enterprise Management Associates
Date: March 2005 |
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IBM's IT Service Management Vision
IBM's IT Service Management vision is highly focused on IT processes, and the integration of process, technology, people, and information. It has breadth and depth...
Company: Enterprise Management Associates
Date: June 2005 |
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How ASG's MetaCMDB Strategy Enables More Effective Business Service Management
ASG has a distinctive CMDB offering that can enable superior service management, as well as application and service lifecycle management. ASG's CMDB system ties together...
Company: Enterprise Management Associates
Date: June 2008 |
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Assessing IT Service Management Processes: A 5-Step Approach to Enhancing Support
Advances in technology and the resulting dependence on information have resulted in increased expectations for responsive and proactive services. And, the need for quality support...
Company: SMA MANAGEMENT SYSTEMS
Date: October 2005 |
SMA MANAGEMENT SYSTEMS |
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Measuring the Value of IT Service Management (ITSM)
The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with...
Company: Enterprise Management Associates
Date: January 2009 |
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IBM Service Management and MRO Software Maximo -- synergies, convergence and roadmap
Today's enterprises are faced with the management of increasingly complex IT environments, an issue that IBM addresses with IBM Service Management solutions from TivoliŽ. These...
Company: IBM
Date: December 2006 |
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Integrating IT Service Management Processes for Unparalleled Synergy
Remedy IT Service Management for the Enterprise provides the seamless integration across processes required to deliver the high quality of IT service your organization demands....
Company: BMC Software
Date: February 2005 |
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Evaluation Framework for Service Level Management in Federated Service Management Context
Web Services are being adopted for integration, yet to enable a full-blown service-oriented architecture approach for federated service management, a comprehensive support infrastructure is required....
Company: TietoEnator
Date: March 2007 |
TietoEnator |
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Service Management Simulator
This immersive learning game is a challenging and engaging path to operational maturity, customer satisfaction and business success. The simulator is designed to help players...
Company: IBM
Date: January 2009 |
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AIS Implements ITIL Best Practices With IBM IT Service Management Solutions When Advanced Integrated Solutions (AIS), a national computer services organization, reviewed the IT operations of a large hospital services provider, he found an ailing system.... Company: IBM |
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ASG Service Dependency Mapping: Making the Link Between IT and the Business
This paper examines how IT organizations can transition to a more service-focused approach to managing business applications, and how these leading-edge management solutions support this...
Company: Enterprise Management Associates
Date: July 2008 |
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The Evolution of IT Operations: Providing Critical Workload Automation Status to Support Business Service Management
IT operations have moved from backstage to center stage with the increasing importance of Business Service Management (BSM). Effective IT service delivery is the baseline...
Company: ASG Software Solutions
Date: May 2008 |
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IT Service Management Driven by Business Objectives: An Application to Incident Management
This paper addresses the problem of ensuring business-IT alignment. It describes a method and a system for decision support in IT Service Management driven by...
Company: Hewlett-Packard (HP)
Date: August 2005 |
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Manage Value Across the IT Service Lifecycle With IBM Service Management Solutions
IBM Service Management solutions are an integral part of IBM IT governance, helping organizations innovate and achieve business objectives with integrated visibility, control and automation...
Company: IBM
Date: September 2007 |
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Service Level Management: A Path to Effective Business Service Management
This paper explores the need for a service level management solution, as well as the criteria needed for that solution to operate effectively while contributing...
Company: BMC Software
Date: June 2006 |
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Q-GSM: A QoS Oriented Grid Service Management Framework
Effective and efficient Quality of Service (QoS) management is critical for a service grid to meet the requirements of both grid users and service providers....
Company: Huazhong University of Science & Technology
Date: March 2005 |
Huazhong University of Science & Technology |
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BMC Service Impact and Event Management: A Path to Effective Business Service Management
This paper explores the need for service impact and event management solutions, as well as the criteria needed for these solutions to operate effectively while...
Company: BMC Software
Date: July 2006 |
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The 7 Steps to Business Service Management
The new imperative in IT management is the ability to manage the technology infrastructure within the context of the business services that depend on it....
Company: BSM Digest
Date: May 2006 |
BSM Digest |
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Deliver Service Excellence Through the Unique Advantages of IBM Service Management Solutions
This paper provides a comparative analysis of IBM's key differentiations in the area of IT service management. IBM provides a broad set of integrated service...
Company: IBM
Date: September 2007 |
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Incorporate Service Management Best Practices Into the Service Life Cycle
When planning an IT budget, no CIO wants to devote increased funding to operational costs at the expense of new service development - because new...
Company: IBM
Date: May 2007 |
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IT Service Management - Best Practices for Sustainable Development
Businesses today are relying on IT as never before. This heavy dependence is creating large and complex IT Enterprises that are becoming more and more...
Company: Saudi Computer Society
Date: March 2006 |
Saudi Computer Society |
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Infrastructure Change Management is the Key to Business Service Management IT leaders often find it challenging to start the process of aligning IT with business goals. Forrester believes that infrastructure change management puts IT... Company: BMC Software |
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Improving Your IT Service Management: Using HP OpenView Software and the HP IT Service Management Reference Model to Design and Deliver Exceptional IT Services
Increasingly, IT organizations are finding that they must evolve into trusted service providers that can adapt on demand - and offer the cost-effective, reliable, flexible...
Company: Hewlett-Packard (HP)
Date: June 2005 |
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Service Level Management: A CA IT Service Management Process Map
CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. One uses the analogy of subway or underground...
Company: CA (Computer Associates)
Date: June 2006 |
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BMC Remedy Delivers Service Management Payback in 12 Months at East Sussex County Council When the East Sussex County Council looked to replace their existing service management system, they chose BMC Remedy Service Management solutions after evaluating several offerings.... Company: BMC Software |
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Wipro Incorporates Industry Standard Best Practices With CA's Service Management and Network Management Solutions As Wipro provides offshore services to many of the world's top multinational corporations, it is absolutely essential for the company to have a robust -... Company: CA (Computer Associates) |
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Service Management From HP: A Holistic Solution - The New Era of Service Management
This webcast talks about Service Management as a holistic, business-oriented discipline. The attendee of this webcast can learn about HP Service Management Framework ITIL updates...
Company: Hewlett-Packard (HP)
Date: January 2007 |
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ADP Leverages IBM Business Service Management (BSM) Solutions to Keep Corporate Payrolls Humming
Automatic Data Processing, Inc. (ADP) is the market leader providing a wide range of employer-focused business process management services that require extensive processing, recordkeeping, technology,...
Company: IBM
Date: August 2007 |
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More Effective Business Service Management with a MetaCMDB
As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation and service...
Company: ASG Software Solutions
Date: August 2007 |
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Improve visibility, control and automation with IBM Service Management
IT operations must constantly improve visibility, control and automation. IBM Service Management solutions, like the IBM Service Management Stimulator Workshop, help organizations leverage ITIL best...
Company: IBM
Date: December 2007 |
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Specifying Services for ITIL Service Management
The Information Technology Infrastructure Library (ITIL) is a collection of best practices for the management of IT services. ITIL helps organizations to become aware of...
Company: Ecole Polytechnique Federale de Lausanne
Date: August 2008 |
Ecole Polytechnique Federale de Lausanne |
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What's New in BMC Service Management Process Model 7.5
BMC Service Management Process Model is based on a set of field-proven processes that have been deployed in more than 30 countries. These processes and...
Company: BMC Software
Date: April 2009 |
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ABN AMRO Asset Management Banks on IT Service Management ABN AMRO Asset Management is one of the world's leading asset managers, looking after more than 175 billion euros (108 billion pounds sterling) from more... Company: Axios Systems | Axios Systems |
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ITIL and CMDB Synergy: Enhanced Service Management
IT organizations that want to achieve the full business value from Service Management initiatives need consistent, current, accurate, and secure information. That's why an increasing...
Company: BMC Software
Date: October 2005 |
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Drive Business Service Management With BMC Remedy Knowledge Management As the market share and growth leader in service desk software, BMC has acquired KMXperts as part of its strategy to expand what is already... Company: BMC Software |
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Four Steps to Developing a Service Management Strategy for Midsized Business
BMC Express Solutions for Midsized Business allow companies to gain control of IT processes and assets while improving service, reducing costs, increasing security and achieving...
Company: BMC Software
Date: February 2006 |
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BMC Remedy IT Service Management Suite Rings in Service Improvements
Telkomsel is the leading operator of cellular telecommunications services in Indonesia. Telkomsel wanted an IT service management solution based on IT Infrastructure Library (ITIL) best...
Company: BMC Software
Date: March 2008 |
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IT Manager Webcast: Improve IT Service Management Health Using the Microsoft Risk and Health Assessment Program for IT Operations (Level 300)
In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes...
Company: Microsoft
Date: January 2009 |
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- Showing items 1-40 of 5317
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