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Power Solutions Article: High-Availability Virtualization with Dell EqualLogic Arrays and Microsoft Windows Server 2008 R2 Hyper-V
Discover how to capitalize on new Hyper-V capabilities in your virtualized data center, enhancing its availability, usability and performance.
Sponsored by: Dell EqualLogic
Date: November 2009 |
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Customer Case Study: A L Filters
Learn how your organization can take full advantage of the high-availability features included with Windows Server 2008 R2 Hyper-V.
Sponsored by: Dell EqualLogic
Date: November 2009 |
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The Business Benefits of Secure Remote Access
Examine today's top trends in telecommuting, the role of Virtual Private Networks, and how to evaluate a secure remote access vendor.
Sponsored by: SonicWALL
Date: November 2009 |
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Live Event - Increasing Energy Efficiency with x86 Servers
Looking to save on data center operations? Maximize energy efficiency by consolidating your distributed x86-based computers onto fewer machines.
Sponsored by: IBM
Date: December 2009 |
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Microsoft Online Services Business Value
Gain access to rich communication, collaboration, and productivity applications from anywhere with subscription-based Microsoft Online Services.
Sponsored by: Microsoft
Date: June 2009 |
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- Showing items 1-40 of 62
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ProactiveNet: Mapping ProactiveNet to ITIL Problem Management Disciplines
In response to the pressures IT organizations facings, they are looking for ways to streamline their efforts and work as a cohesive unit with their...
Company: ProactiveNet
Date: October 2005 |
ProactiveNet |
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Problem Management - Why and How?
This White Paper is for anyone intending to implement a Problem Management Process, based on ITIL principles, or seeking an introduction to Problem Management. By...
Company: Serio
Date: November 2006 |
Serio |
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The Skinny on ITIL
ITIL (the Information Technology Infrastructure Library) is, after all, a collection of best practices first developed by the British government almost 20 years ago. But...
Company: IT Service Management Forum (itSMF)
Date: March 2006 |
IT Service Management Forum (itSMF) |
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Automating ITIL v3 Event Management With IT Process Automation: Improving Quality While Reducing Expense
IT organizations around the world are improving their IT operations capabilities by implementing the Incident and Problem Management processes from the IT Infrastructure Library (ITIL)....
Company: Enterprise Management Associates
Date: November 2008 |
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IT Services Management Service Brief: ITSM Assessment
A primary focus of IT Service Management (ITSM) is the application of IT best practices (founded in ITIL) to enable IT to be a more...
Company: IT Service Management Forum (itSMF)
Date: March 2004 |
IT Service Management Forum (itSMF) |
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Top 10 Misconceptions about Problem Management and Incident Resolution
A fresh look at the current generation of automated problem resolution software reveals that the rules have changed. The cost benefit equation has tipped in...
Company: iConclude
Date: October 2005 |
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TechnoMania Improves Productivity of Customer Support Centre by 40 Percent With Integrated Incident & Problem Management
TechnoMania is one of Lebanon's leading IT distributors and offers comprehensive technical support services. The company's business strategy is focused on expansion while maintaining its...
Company: CA (Computer Associates)
Date: January 2008 |
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IT Process and Problem/Incident Management
How does your organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs and lowering incident resolution times? IT...
Company: iConclude
Date: October 2005 |
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ITIL Process and Problem Resolution
How does the organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs, and lowering incident resolution times? IT...
Company: iConclude
Date: October 2005 |
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IT Best Practices With ITIL: Serving the Business Side of the House
If IT firefighting and last-minute changes often sap your nights and weekends, and you don't know where to begin when a critical system fails, there's...
Company: CMP Media
Date: January 2005 |
CMP Media |
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Optimizing ITIL With SRM: Service Resolution Management for the Next-Generation Service Desk
ITIL provides a proven framework for managing IT processes, and in particular for running the Service Desk. But ITIL requires the right tools to drive...
Company: Knova Software
Date: June 2005 |
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ITIL: Practitioner Release and Control
EXIN, the worldwide Examination Institute for Information Science, recently completed a new certification program for ITIL Practitioner. EXIN is proud to announce the first module...
Company: Examination Institute for Information Science
Date: April 2005 |
Examination Institute for Information Science |
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The Role of Application Monitoring in ITIL
In ITIL the service support area implicitly addresses "monitoring and operations" through Incident and Problem Management. Although this seems obvious to a practitioner, it may...
Company: Jupitermedia
Date: January 2006 |
Jupitermedia |
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Introduction to ITIL
This paper will introduce people to key concepts and key terms. The White Paper introduces; Service Desk; Incident Management; Problem Management; Change Management; Release Management...
Company: Serio
Date: November 2006 |
Serio |
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Sallie Mae Uses CA Solutions to Automate ITIL Processes and the Change Management Lifecycle With a 32-year history of operating as a federal government entity, Sallie Mae was no stranger to processes. However, the many manual process controls required... Company: CA (Computer Associates) |
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A Comprehensive Approach to Practicing ITIL Change Management
Batch processing is a critical part of most enterprises. It is a foundation technology for applications including e-commerce, accounting, stock and inventory control, enterprise resource...
Company: BMC Software
Date: February 2007 |
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Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.
IFFCO-TOKIO General Insurance (ITGI) was created in 2000, following the merger of an Indian fertilizer company and Japan's largest listed insurance group. IFFCO-TOKIO General Insurance...
Company: CA (Computer Associates)
Date: June 2007 |
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ITIL: Microsoft and Open Source
Organizations live and die based on the efficiency, reliability, and security of Information Technology (IT). Because of this, IT must be fully aligned to the...
Company: Microsoft
Date: October 2007 |
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Extend the Value of Your Service Desk and Integrate ITIL Processes With IBM Tivoli Change and Configuration Management Database
Today's service desk is an essential part of IT. However, most service desks utilize data repositories, which were designed to primarily support two IT Infrastructure...
Company: IBM
Date: December 2006 |
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Oracle on Demand Best Practice: Root Cause Analysis
Oracle has established the global leadership position in on demand solutions. Oracle on Demand takes responsibility for managing the infrastructure, software, security, service levels, and...
Company: Oracle
Date: January 2006 |
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AIS Implements ITIL Best Practices With IBM IT Service Management Solutions When Advanced Integrated Solutions (AIS), a national computer services organization, reviewed the IT operations of a large hospital services provider, he found an ailing system.... Company: IBM |
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Managing Service Quality: CA Delivers Business Value by Automating Integration of ITIL Disciplines
Many enterprises are implementing ITIL's guidelines for service support and service delivery to great effect. However organizations must connect these disciplines to have active control...
Company: Ptak, Noel & Associates
Date: May 2007 |
Ptak, Noel & Associates |
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Incident Management and Automatic Alerting Tools
Much of the advice regarding Incident Management is an un-stated assumption that the main source of Incidents are calls to the Service Desk. Although this...
Company: Jupitermedia
Date: February 2004 |
Jupitermedia |
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Business Service Management for the SAP Environment
Business Service Management (BSM) is recognized as the most effective approach for managing IT from the perspective of the business. The SAP family of applications...
Company: BMC Software
Date: September 2006 |
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Building Effective & Auditable ITIL Change Management Processes in 4 Steps: Phases 3-4 of the Visible Ops Methodology
Join this webcast to gain information on the Visible Ops Methodology. Also discusses how to build an enforceable change management process that curbs the number...
Company: Tripwire
Date: October 2004 |
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Problem Management - Key Best Practices
The ITIL framework supplies an excellent relational model on how to manage Incidents, Problems and Changes. But this model becomes much more powerful when best...
Company: NetworkD
Date: June 2005 |
NetworkD |
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ABN AMRO Asset Management Banks on IT Service Management ABN AMRO Asset Management is one of the world's leading asset managers, looking after more than 175 billion euros (108 billion pounds sterling) from more... Company: Axios Systems | Axios Systems |
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San Francisco Health Plan Helps More People Access Affordable Healthcare by Simplifying IT Management
San Francisco Health Plan provides medical care to more than 50,000 low-income residents as well as a quarter of the city's children. They needed to...
Company: CA (Computer Associates)
Date: October 2007 |
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County of Santa Clara Improves the Quality of Social Services With Simplified IT Management
With diminishing resources and increased demand for transparency, the County and its agencies must be able to report on their services and outcomes and justify...
Company: CA (Computer Associates)
Date: November 2007 |
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Ensuring Business Services with Proactive Incident and Problem Management
The market has changed - yet it remains the same. Finding an IT professional, IT department, or large enterprise that is not cognizant of the...
Company: BMC Software
Date: July 2006 |
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Procter & Gamble Touts IT Services Model, Saves $500 Million Procter & Gamble implemented ITIL's "Follow The Sun" management process, which entails staffing data and operations centers around the world according to time zone. Among... Company: IDG (International Data Group) | IDG (International Data Group) |
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Knowledge Management and ITIL: Creating the Adaptive Organization
The Information Technology Infrastructure Library (ITIL) provides organizations with a framework for consistent IT Service Management (ITSM) over time. Knowledge Management principles complement and augment...
Company: ServiceWare Technologies
Date: July 2004 |
ServiceWare Technologies |
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Asset Management, ITIL, and the CMDB: Connecting IT and the Bottom Line Get more business from both IT asset management and ITIL processes by having them work together to lower costs, optimize performance, and ensure compliance. See... Company: BMC Software |
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Managing Operational Change through ITIL and a Configuration Management Database (CMDB)
Problem, change and incident management are three of the most popular IT Infrastructure Library (ITIL) processes deployed today by enterprise IT operations teams. Just under...
Company: Opsware
Date: February 2007 |
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IT Costs, Value and Role of ITIL
One of the challenges with business executives, and senior IT management for that matter, is a constant fixation on the costs of the IT function....
Company: Jupitermedia
Date: November 2006 |
Jupitermedia |
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Between the Bazaar and the Cathedral: Where ITIL, Business Service Management, and Open Source Converge
Many IT organizations are already taking advantage of the promise of open source software to reduce costs, deploying it alongside traditional proprietary software. Like all...
Company: BMC Software
Date: February 2008 |
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Touchpaper and Mid-Market SLM
In early 2006, Touchpaper announced its new IT Business Management (ITBM) suite - bringing ITIL-oriented IT service management and Service Level Management (SLM) to the...
Company: Enterprise Management Associates
Date: March 2006 |
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Integrating IT Service Management Processes for Unparalleled Synergy
Remedy IT Service Management for the Enterprise provides the seamless integration across processes required to deliver the high quality of IT service your organization demands....
Company: BMC Software
Date: February 2005 |
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Dell Advances Business Goals With BMC Event Manager Almost 20 years after its inception, Dell needed an event monitoring system that could keep pace with the expanding number of IT components and the... Company: BMC Software |
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Tabcorp Holdings Limited Bets on Unicenter Network and Systems Management and Unicenter Service Desk to Win ITIL Benefits Tabcorp Holdings Limited (Tabcorp) is Australia's premier gambling and entertainment group and one of the largest gambling and entertainment businesses in the world. Following the... Company: CA (Computer Associates) |
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- Showing items 1-40 of 62
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