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White Paper Is your network ready for IP Telephony? Get straight facts about IP telephony planning and deployment, including the critical importance of starting with a thorough network assessment.

Tags: IP, IP Telephony, Network, Networking, Telecom & Utilities

Sponsored by: ShoreTel
Date: November 2009
ShoreTel
White Paper Oracle Data Guard with Oracle Database 11g Release 2  Take a closer look at Oracle Data Guard, a comprehensive data protection, data availability, and disaster recovery solution for the Oracle Database.

Tags: Backups, Data Management, Data Protection, Database, Disaster Recovery

Sponsored by: Oracle
Date: January 2009
Oracle
White Paper Citizants: Bringing IT In-House Read how one company enhanced IT flexibility and scalability by creating an in-house virtualized infrastructure that will pay for itself in 18 months.

Tags: Citizant, Dell Computer Corp., Dell EqualLogic, Information Technology, Management

Sponsored by: Dell EqualLogic
Date: November 2009
Dell EqualLogic
White Paper Adopting Server Virtualization for Business Continuity and Disaster Recovery Discover the advantages of server virtualization for building an IT infrastructure with robust business continuity and disaster recovery capabilities.

Tags: Business Continuity, CA XOSoft, Data Management, Disaster Recovery, Hardware

Sponsored by: CA XOsoft
Date: November 2009
CA XOsoft
White Paper Business Continuity and Disaster Recovery with CA Recovery Management and VMware Infrastructure Learn about an integrated approach to application and server provisioning that reduces total cost and complexity, plus boosts application availability.

Tags: Business Continuity, CA XOSoft, Computer Associates International Inc., Data Management, Disaster Recovery

Sponsored by: CA XOsoft
Date: November 2009
CA XOsoft
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White Paper Service Level Management of the German Air Traffic Control: An Integral Part of the ITIL Process Landscape Standard-based approaches to managing the complex IT environment have been rapidly embraced by the IT community. The most popular framework being adopted is the IT...

Tags: Business Operations, Service Level Management, Quality, Process Improvement, ITIL

Company: Deutsche Flugsicherung
Date: February 2006
Deutsche Flugsicherung
Case Study COBIT Case Study: Coopers & Lybrand Coopers & Lybrand in the Netherlands has 100 EDP auditors in computer assurance services, many who already have in depth knowledge of COBIT and are...

Tags: Business Operations, COBIT, Information Technology, It Services, ITIL

Company: Information System Audit and Control Association
Information System Audit and Control Association
Case Study Pink Elephant Insourcing Case Study The Client is offers retail foreign exchange. Due to a growing dependency on technology and automated systems in recent years, the client's employees were growing...

Tags: Business Operations, Quality, Process Improvement, Pink Elephant Inc., Management

Company: Pink Elephant
Pink Elephant
Case Study BSI Case Study: Datallect Group Ltd The Datalect Group has been providing services within the I.T. industry since the 1970's. Datalect has a significant number of large partners organisations to which...

Tags: BSI, Quality, Process Improvement, Management, ITIL

Company: BSI
BSI
Case Study Customer Case Study: Cost Savings, Increased Productivity and Improved Service The client, the IT service provider for a major US stock exchange, wanted to become more productive, responsive and cost effective, without impacting reliability. The...

Tags: Business Services, Organizational Structure, It Services, It service Management, It Operations

Company: Consulting-Portal
Consulting-Portal
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White Paper Measuring Success: A Case Study About Implementing Business Service Management and ITIL at BMC Software The BMC Software IT staff faced the challenge of improving IT service delivery in a rapidly changing business environment, without increasing costs, a challenge faced...

Tags: BMC Software Inc., Business Service, Business Service Management, Information Technology, It Management

Company: BMC Software
Date: September 2005
BMC Software
Case Study Axios Systems Case Study: Xansa Xansa is an international Business Process and IT Services Company, creating and delivering process and technology solutions that significantly improve its clients' business performance. Setting...

Tags: Axios Systems, Strategy, Quality, Process Improvement, Management

Company: Axios Systems
Axios Systems
Case Study Microsoft Case Study: Golder Associates Golder Associates is a global group of consulting companies, specializing in ground engineering and environmental services. With no standard process for auditing software licenses or...

Tags: Asset, Software, Quality, Process Improvement, Operational Planning

Company: Microsoft
Microsoft
Case Study Case Study: L&T's Network Management Solution L&T is one of the pioneers in Information Systems in the country, with the installation of an IBM 1401 system way back in 1971. To...

Tags: Business Operations, Quality, Process Improvement, Network Management, Network

Company: Indian Express Newspapers
Indian Express Newspapers
Case Study Tripwire Security Case Study: Aria System Aria Systems is the leading provider of subscription billing solutions and offers the only "Monetization Platform" encompassing the full spectrum of Billing and Customer Lifecycle...

Tags: Billing, Hardware, PCI, Security, Server Virtualization

Company: Tripwire
Date: September 2009
Tripwire
Case Study ManageSoft Case Study: RACV The Royal Automobile Club of Victoria (RACV) is one of Victoria's most popular and largest motoring club with over 1.35 million members and outlets throughout...

Tags: Business Operations, It Services, ITIL, Management, ManageSoft Corp.

Company: ManageSoft
ManageSoft
Case Study gedas USA Case Study: HDI Certified Support Center gedas' unique brand of full-service solutions and its strong business process expertise have allowed the company to assume a leading position in the automotive and...

Tags: Business Operations, Supply Chain, Strategy, Project Management, Operational Planning

Company: Help Desk Institute
Help Desk Institute
Case Study MKS Case Study: Union Bank of California Headquartered in San Francisco, Union Bank of California (UBOC) is a leader in business lending. The bank wanted Software Configuration Management (SCM) and change management...

Tags: Bank, Change Management, Management, MKS Inc., Tools & Techniques

Company: MKS
MKS
Case Study Touchpaper Case Study: Staffordshire County Council - Education Joint IT Unit (EJITU) The Education Joint IT Unit (EJITU) is one of 5 IT support units within Staffordshire County Council, all of whom use the Touchpaper HelpDesk system....

Tags: Call Centers, Team Management, Team, Query Tool, Management

Company: Touchpaper Software
Touchpaper Software
Case Study Borland Software Case Study: Tubitak-Uekae The Scientific and Technical Research Council of Turkey-National Research Institute of Electronics and Cryptology (TUBITAK-UEKAE) is a government-owned research institute and one of Turkey's leading...

Tags: Aerospace & Defense, Borland Software Corp., Business Operations, Government, Manufacturing

Company: Borland Software
Date: June 2007
Borland Software
Case Study Borland Software Case Study: Jacobs Vehicle Systems As the maker of world famous Jake Brake engine retarders, Jacobs Vehicle Systems is recognized as the industry leader in developing and manufacturing commercial vehicle...

Tags: Asset Management, Borland Software Corp., Business Operations, Operational Planning

Company: Borland Software
Date: September 2007
Borland Software
Case Study Borland Software Case Study: TNT Logistics TNT Logistics North America is a business unit of TNT Logistics, a leading global logistics provider. TNT Logistics wanted to instill process into the software...

Tags: Borland Software Corp., Business Operations, Development Tools, Software Development, Software/Web Development

Company: Borland Software
Date: June 2007
Borland Software
Case Study Borland Software Case Study: Raymond James Financial Raymond James Financial is a Florida-based diversified holding company providing financial services to individuals, corporations and municipalities through its subsidiary companies. The company wanted centralized...

Tags: Borland Software Corp., Strategy, Raymond James Financial Inc., Project Management, Management

Company: Borland Software
Date: July 2007
Borland Software
Case Study Borland Software Case Study: Cybersoft Information Technologies Cybersoft is the leading software house in Turkey, specializing in enterprise-scale information system development projects for e-government and financial services. The company wanted to increase...

Tags: Borland Software Corp., Strategy, Management, Information Technology, Government

Company: Borland Software
Date: June 2007
Borland Software
Case Study Borland Software Case Study: Quest Software Quest Software, Inc. delivers innovative products that help organizations get more performance and productivity from their applications, databases and Windows infrastructure. Quest Software wanted to...

Tags: Borland Software Corp., Software, Quest Software Inc., Operating Systems, Microsoft Windows

Company: Borland Software
Date: June 2007
Borland Software
Case Study Borland Software Case Study: Verizon Wireless Verizon Wireless owns and operates the nation's most reliable wireless network, serving 47.4 million voice and data customers. Verizon Wireless wanted to eliminate service disruptions...

Tags: Borland Software Corp., Change Management, Management, Software, Tools & Techniques

Company: Borland Software
Date: June 2007
Borland Software
Case Study Borland Software Case Study: Travel Guard International Travel Guard International wanted to increase visibility and predictability in the software delivery process and create efficiencies through improved resource management. The challenge was to...

Tags: Borland Software Corp., Enterprise Software, Management, Software, Tools & Techniques

Company: Borland Software
Date: June 2007
Borland Software
Case Study Borland Software Case Study: Shure Incorporated Shure Incorporated is a global manufacturing company with a headquartered in the United States. With increasing pressure from across the globe and a long-standing quality...

Tags: Application Lifecycle Management, Borland Software Corp., Management, Team Management

Company: Borland Software
Date: June 2007
Borland Software
Case Study Borland Software Case Study: ManTech Information Systems and Technology ManTech Information Systems and Technology (IS&T) is a leading provider of innovative technologies and solutions for mission-critical national security programs for the Intelligence Community. The...

Tags: Borland Software Corp., Development Tools, Management, Software Development, Software/Web Development

Company: Borland Software
Date: June 2007
Borland Software
Case Study Borland Software Case Study: AQS, Inc. AQS provides leading policy administration solutions for commercial property and casualty insurance carriers. With growing demands for additions to its AQS/advantage suite of products, AQS...

Tags: AQS Inc., Borland Software Corp., Business Operations, Corporate Insurance, Insurance

Company: Borland Software
Date: June 2007
Borland Software
Case Study Borland Software Case Study: TransWorks TransWorks provides end-to-end transportation management solutions, as well as back office services, software development and process consulting to the transportation industry throughout North America. TransWorks...

Tags: Borland Software Corp., Finance, Operational Accounting, Transportation, TransWorks

Company: Borland Software
Date: June 2007
Borland Software
Case Study Borland Software Case Study: Conformia Conformia develops and markets Product Conformance Management enterprise software solutions, which enable businesses to simultaneously monitor and meet business performance, product composition, and compliance goals....

Tags: Borland Software Corp., Conformia, Enterprise Software, Software, Software Development

Company: Borland Software
Date: June 2007
Borland Software
Case Study Borland Software Case Study: PHH Mortgage PHH Mortgage wanted to increase throughput to meet business requirements for mortgage processing and improve visibility into the Software Development LifeCycle process (SDLC). The challenge...

Tags: Borland Software Corp., Capital Structures, Finance, Microsoft Office, Microsoft Project

Company: Borland Software
Date: June 2007
Borland Software
Case Study Borland Software Case Study: BNP Paribas Security Services BNP Paribas Security Services is a subsidiary of the French nationwide bank BNP Paribas. In 2000, BNP Paribas started the ACETP project for partial redefinition...

Tags: BNP Paribas Security Services, Borland Software Corp., Development Tools, Enterprise Software, Middleware

Company: Borland Software
Date: June 2007
Borland Software
Case Study Vyom Labs Case Study: A Fortune 500 Company Company want to streamline the helpdesk process using a bespoke application developed on top of ARS which will provide functionality comparable to that of ITSM...

Tags: Call Centers, Software/Web Development, Software Development, Service Level Management, Remedy Corp.

Company: Vyom Labs
Date: September 2008
Vyom Labs
Case Study Hewlett-Packard (HP) Case Study: Tokio Marine & Nichido Financial Life Insurance Co., Ltd Using a unique business model which fully assimilated the two businesses of life and non-life insurance, the Tokio Marine Group has grown to become one...

Tags: Business Operations, Software, ITIL, It Services, Insurance

Company: Hewlett-Packard (HP)
Date: January 2009
Hewlett-Packard (HP)
White Paper Customer Case Study:  A L Filters Companies undergoing rapid expansion can all too soon find their IT infrastructures becoming unwieldy, inadequate and expensive to manage. Switching to virtualization with a consolidated...

Tags: Dell Computer Corp., Dell EqualLogic, Information Technology, Management, Strategy

Company: Dell EqualLogic
Date: November 2009
Dell EqualLogic
Case Study Banking on Six Sigma to Improve Service Quality Improving the quality of IT services continues to be on the agenda for IT managers and practitioners in the banking and finance industry. To help...

Tags: Banking, Strategy, Six Sigma, Service Quality, Quality

Company: Proxima Technology
Proxima Technology
Case Study Preparing the Way for a New Era of Enhanced Service Delivery at Stockport Council Stockport is a metropolitan council that serves 300,000 members of the community. Along with many other local authorities, Stockport has been under constant pressure to...

Tags: Business Operations, Council, Getronics, It Services, ITIL

Company: Getronics
Getronics
Case Study Arizona Public Service Standardizes IT Processes, Cuts Downtime by 50 Percent This HP case study highlights the IT standardization journey of Arizona Public Service (APS), which generates, sells, and delivers electricity and energy-related products and services...

Tags: Arizona Public Service, Strategy, Management, ITIL, It Services

Company: Hewlett-Packard (HP)
Date: June 2005
Hewlett-Packard (HP)
Case Study Service Desk Intelligence Solution Solves Reporting Dilemma at Antares Management Solutions Antares Management Solutions is an information technology and business process outsourcing firm based in Westlake, Ohio. HP OpenView Service Desk is a robust IT service...

Tags: Antares Management Solutions, HP OpenView Service Desk, Information Technology, It Services, Service Desk

Company: WESTBURY IT SERVICES
WESTBURY IT SERVICES
Case Study Why a Leading Aerospace Manufacturer Outsourced Support of its JDEdwards Application Suite When the IT staff for a leading aerospace manufacturer was challenged to take on new initiatives for improving revenue and profit margins, it decided to...

Tags: Aerospace, Aerospace & Defense, Business Operations, Caritor Inc., It Operations

Company: Caritor
Caritor
Case Study How a European Telecom Operator is Benefiting from Automated Application Release Testing This case study discusses the problems that a leading European telecom provider was having with its manual testing of monthly application releases. The paper explains...

Tags: Business Operations, Caritor Inc., It Operations, Outsourcing, Outsourcing & Subcontracting

Company: Caritor
Caritor
Webcast New HP Webinar: Gaining Control of Your Network This webcast is about HP's own use of Network Configuration Manager. Attendee will learn, from a real-life case study, how NCM delivers business value to...

Tags: Finance, Hewlett-Packard Co., It Services, ITIL, Managerial Accounting

Company: Hewlett-Packard (HP)
Date: June 2007
Hewlett-Packard (HP)

Showing items 1-39 of 39
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