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Microsoft Online Services Business Value
Gain access to rich communication, collaboration, and productivity applications from anywhere with subscription-based Microsoft Online Services.
Sponsored by: Microsoft
Date: June 2009 |
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Balancing Customer Intimacy with Self-Sufficiency
Learn how to craft a well-rounded service strategy that includes self-service balanced with personalized and intimate support when appropriate.
Sponsored by: Citrix Online
Date: December 2008 |
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Improving IT service delivery through an integrated approach to software asset management white paper
Discover how to more accurately inventory and manage your software licenses by taking an integrated approach to software asset management (SAM).
Sponsored by: IBM
Date: October 2009 |
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From Trust to Process: Closing the Risk Gap in Privileged Access Control
Achieve a higher standard of control and better support for regulatory compliance by moving from a trust-based system to a secure, auditable process.
Sponsored by: BeyondTrust
Date: October 2009 |
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BPM and SOA: Better Together
This IBM-sponsored white paper explains how the standards-based modeling, monitoring, connectivity, and process integration tools that comprise IBM's Process Integration suite are allowing companies to...
Sponsored by: IBM
Date: October 2009 |
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- Showing items 1-40 of 824
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ITIL V3 and Information Security
This paper discusses the role and importance to the business of effective Information Security Management (ISM), how it is supported by an extensive family of...
Company: ITIL
Date: May 2009 |
ITIL |
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Learn how ITIL can benefit your organization
More than 10,000 organizations worldwide have adopted ITIL. Find out why you may want to follow suit with your own ITIL implementation.The IT Infrastructure Library...
Company: TechRepublic
Date: August 2005 |
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What You Need to Know About "ITIL Compliant"
Suddenly every vendor has ITIL. Most IT operational tools claim to "Support ITIL" or to be "ITIL compliant." One vendor announced they are seeking "ITIL...
Company: Jupitermedia
Date: November 2006 |
Jupitermedia |
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Mercury ITIL Foundation: Mapping ITIL to the Real World
This paper investigates Enterprise Management Associates (EMA's) finding on ITIL adoption, trends in ITIL practices, and a brief description of the market. It also discusses...
Company: Enterprise Management Associates
Date: July 2006 |
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Demystifying ITIL: Recommendations for the SMB Market Simply put, ITIL (Information Technology Infrastructure Library) is a set of guidelines for organizing and managing IT operations. Yet, despite the continuing buzz surrounding... Company: Numara Software | 
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You Don't Need Every Part of ITIL
Any reputable player in ITIL marketplace will honestly tell not everyone needs ITIL, and those who could use ITIL don't need every bit of it....
Company: Jupitermedia
Date: October 2006 |
Jupitermedia |
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The ITIL Imperative: Accelerate from Strategy to Value in '08
As ITIL hits the top of many organizations' priority lists in '08, business leaders are anxious to see tangible business value out of their ITIL...
Company: Bomgar
Date: January 2008 |
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ITIL V3: Making Business Services Serve the Business
ITIL V3, the latest version of the IT Infrastructure Library (ITIL), represents a significant advancement for the practice of Business Service Management (BSM). Changes in...
Company: ASG Software Solutions
Date: October 2008 |
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Top ITIL Myths
Many IT organizations attempting to increase service levels, decrease costs and improve security look to the ITIL framework for guidance. ITIL, or the IT Infrastructure...
Company: Jupitermedia
Date: January 2004 |
Jupitermedia |
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ITIL
ITIL stands for IT Infrastructure Library. ITIL is a set of documented best practices for IT Service Management. ITIL was originally created in the late...
Company: Business Process Trends
Date: October 2004 |
Business Process Trends |
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TeamQuest and ITIL: An Introduction to ITIL
The ITIL framework is a proven set of guidelines for IT managers to maintain control and optimum efficiency within their data centers. No matter what...
Company: TeamQuest
Date: January 2006 |
TeamQuest |
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The Skinny on ITIL
ITIL (the Information Technology Infrastructure Library) is, after all, a collection of best practices first developed by the British government almost 20 years ago. But...
Company: IT Service Management Forum (itSMF)
Date: March 2006 |
IT Service Management Forum (itSMF) |
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Accelerating ITIL Best Practice Adoption With Managed Objects BSM
Just as there is no single vendor that can provide all of the tools necessary to ensure complete and practical ITIL process adoption, there is,...
Company: Managed Object Solutions
Date: April 2005 |
Managed Object Solutions |
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10 things you should know about ITIL
These days, you're likely to hear the term ITIL bandied about in many IT circles--yet a lot of IT managers don't know what ITIL really...
Company: Tom Mochal
Date: November 2006 |
Tom Mochal |
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ITSM and ITIL: An Art Vs. a Science?
Knowledge in the science of ITIL does not ensure proper implementation nor guarantee achieving benefits from it - this is a leading misconception most organizations...
Company: RL Information Consulting
Date: October 2006 |
RL Information Consulting |
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ITIL and Process Development
A developing trend in the IT industry today is the adoption of the best-practices contained in the IT Infrastructure Library (ITIL). The information contained in...
Company: Jupitermedia
Date: November 2006 |
Jupitermedia |
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M&A Main Driver of ITIL/ITSM Adoption
Results from research undertaken by Datamonitor into global enterprise adoption of IT Infrastructure Library, or ITIL, initiatives, reveal that mergers and acquisitions are a principal...
Company: Jupitermedia
Date: June 2006 |
Jupitermedia |
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ITIL Service Management Practices V3 Qualifications Scheme
ITIL is Best Practice IT Service Management which is used by many hundreds of organizations around the world. A whole ITIL philosophy has grown up...
Company: APM Group
Date: October 2008 |
APM Group |
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Essential ITIL: What You Need to Succeed
ITIL is about process. There are different approaches to process implementation based on which "Version" of ITIL one is inclined to adopt. But without debating...
Company: CA (Computer Associates)
Date: June 2008 |
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ITIL Qualifications Explained
ITIL is the most widely adopted approach to IT Service Management. This paper explains the structure of ITIL Version 3 training and qualifications that are...
Company: International Institute for Learning
Date: February 2009 |
International Institute for Learning |
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Goal: Support and Quick Wins With ITIL
Many IT organizations are implementing ITIL as a strategy for improving IT Service Management. The ITIL framework provides best practices and structured processes for managing...
Company: TeamQuest
Date: May 2007 |
TeamQuest |
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IT Service Management Process Maps: Select Your Route to ITIL Best Practices
The goal of IT Service Management is to improve service by optimizing technology, controlling costs and maximizing the time and talent of an organization's most...
Company: CA (Computer Associates)
Date: June 2008 |
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Step-by-Step Guide to Building a CMDB: Updated for ITIL Version 3
This paper of Step-by-Step Guide to Building a CDMB is an update of the original version, which was published in 2006. With the release of...
Company: BMC Software
Date: February 2009 |
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The Adoption of ITIL in Large Enterprises
The IT Infrastructure Library (ITIL) is a set of standards that define best practices for IT service management. The promise of ITIL is increased efficiency...
Company: CA (Computer Associates)
Date: January 2005 |
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ITIL: How to Build an Actionable IT Service Catalog
The ITILŪ (IT Infrastructure Library) framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for...
Company: newScale
Date: February 2005 |
newScale |
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Top Ten Reasons Organizations are Unsuccessful Implementing ITIL Learn how to make your ITIL implementation successful with a complimentary white paper from BMC Software. Gain valuable advice about solving common ITIL challenges, learn... Company: BMC Software |
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ITIL Capacity Management Deep Dive
ITIL is continuing to grow in acceptance in IT environments as a model for best practices. This paper provides a low level analysis of the...
Company: Computer Measurement Group (CMG)
Date: November 2005 |
Computer Measurement Group (CMG) |
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Taking the Guesswork Out of ITIL: How Real-Time Analysis Software From Netuitive Helps Establish a Reliable Foundation for Service Delivery and Service Support
Chief among ITIL's objectives are: aligning IT services with the current and future needs of the business, improving the overall quality of IT service on...
Company: Netuitive
Date: January 2006 |
Netuitive |
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ITIL . . . It's Not Just for Service Management Anymore
ITIL has become synonymous with Service Management. This is understandable, as ITIL began in the Service Management arena. The eight books which make up ITIL...
Company: Alcyone Consulting Group
Date: August 2005 |
Alcyone Consulting Group |
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ITIL: Practitioner Release and Control
EXIN, the worldwide Examination Institute for Information Science, recently completed a new certification program for ITIL Practitioner. EXIN is proud to announce the first module...
Company: Examination Institute for Information Science
Date: April 2005 |
Examination Institute for Information Science |
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ITIL Curriculum Planner
IBM IT Education Services can help you develop an ITIL education program to support your ITIL skills development or to achieve your ITIL certification objectives....
Company: IBM
Date: April 2004 |
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Optimizing ITIL With SRM: Service Resolution Management for the Next-Generation Service Desk
ITIL provides a proven framework for managing IT processes, and in particular for running the Service Desk. But ITIL requires the right tools to drive...
Company: Knova Software
Date: June 2005 |
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Business Service Management - The ITIL Way
Comprised of a comprehensive framework of approaches for achieving business success, ITIL helps organizations improve service delivery and reduce the cost of IT operations. The...
Company: Axios Systems
Date: November 2005 |
Axios Systems |
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BMC Performance Manager: Cornerstone of Your ITIL Implementation
The ITIL framework is growing in importance and recognition. This growth partially is due to the emphasis on corporate governance, as influenced by the accounting...
Company: BMC Software
Date: March 2006 |
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Tune Processes With ITIL: Improve Product Configurations and CRM Delivery
The comprehensiveness of ITIL principles enables better process discipline, automation and coordination. Internal facing and external facing contact centers as well as IT-enabled products/services are...
Company: University of Pennsylvania
Date: December 2005 |
University of Pennsylvania |
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Beyond ITIL: The Cultural Dynamics of IT Service Management
ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT Service Management in the world. ITIL is a framework that outlines accepted...
Company: MRO Software
Date: March 2006 |
MRO Software |
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Psst... ITIL Isn't for Everyone
The IT Infrastructure Library (ITIL) itself is not best-practice, nor does it claim to be so. In fact, what ITIL actually says is "The IT...
Company: Jupitermedia
Date: October 2006 |
Jupitermedia |
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The Case for Service Oriented Monitoring as the First Step of an ITIL Initiative: Is ITIL CMDB the Best Road for Return on Investment?
The IT Infrastructure Library (ITIL) is the industry's most widely accepted approach to IT Service Management. ITIL provides a comprehensive and consistent set of best...
Company: eG Innovations
Date: March 2006 |
eG Innovations |
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Can You Really Get ITIL Out of the Box?
IT organizations are under intense pressure to meet ever-increasing demands for business services in an IT environment that is characterized by growing complexity, tight budgets,...
Company: BMC Software
Date: April 2007 |
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Business Service Management Puts You Ahead of the ITIL V3 Curve
With the release of IT Infrastructure Library (ITIL) version 3 (ITIL V3), it's clear that ones goal as an IT professional has changed. One is...
Company: BMC Software
Date: August 2007 |
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- Showing items 1-40 of 824
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