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IBM WebSphere Portal for z/OS taps into System z, Web 2.0: Executive update
See how to lower costs and extract value faster with more responsive, interactive and intuitive business applications from WebSphere Portal Version 6.1.
Sponsored by: IBM
Date: December 2008 |
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Create new value from System z assets, reduce costs with Web technology
Find out how you can integrate and enhance your System z assets faster when you use the version 6.1 update to IBM WebSphere Portal on...
Sponsored by: IBM
Date: November 2008 |
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Enterprise and Web 2.0 application support in a modern mainframe environment
See how IBM WebSphere Portal software can help you develop a Web presence based on individual needs while unlocking value for customers and employees.
Sponsored by: IBM
Date: December 2008 |
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Whitepaper: Dell Proconsult Deduplication Services
Get expert guidance and a proven process for reducing storage requirements and improving backup processes by removing duplicate data.
Sponsored by: Dell EqualLogic
Date: November 2009 |
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Whitepaper:Intelligent Data Management with Dell Product Group
Read about IDM, a new concept that makes it easier and more affordable to manage and leverage your company's data throughout its lifecycle.
Sponsored by: Dell EqualLogic
Date: November 2009 |
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Building a Winning Service Desk
The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change...
Company: QAI India
Date: August 2005 |
QAI India |
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HP OpenView Service Desk Process Insight Software 1.1
HP OpenView Service Desk Process Insight is an HP OpenView Business Process Insight solution to monitor the IT Service Management (ITSM) and IT Infrastructure Library...
Company: Hewlett-Packard (HP)
Date: September 2005 |
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Service Desk Intelligence Solution Solves Reporting Dilemma at Antares Management Solutions Antares Management Solutions is an information technology and business process outsourcing firm based in Westlake, Ohio. HP OpenView Service Desk is a robust IT service... Company: WESTBURY IT SERVICES | WESTBURY IT SERVICES |
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BMC Service Desk Express
BMC Service Desk Express Integration Engine connects the BMC Service Desk Express environment to other IT systems and solutions. The Integration Engine enables scheduled, real-time...
Company: BMC Software
Date: April 2009 |
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Trends 2005: IT Service Desk
In service desk circles, 2005 may well be the year of ITIL. The UK-based IT Infrastructure Library, a set of IT standards, will continue to...
Company: Forrester Research
Date: November 2004 |
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The Hosted Customer Service Desk - It's About Cost, Control, and Reliability
Support organizations today face many similar business challenges as they strive to effectively service their internal and external customers, regardless of their size or industry....
Company: UniPress Software
Date: September 2004 |
UniPress Software |
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Customizable Service Desk Software Helps IT Solutions Provider Streamline Operations Download this case study to learn why Canon Technology Solutions’ Managed Services business has recommended, implemented, and hosted BMC Magic Service Desk Suite for organizations... Company: BMC Remedy | 
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How to Choose the Right Service Desk Solution and Improve Your ROI
As IT budgets continue to fall under close scrutiny, it's more important than ever to ensure that software purchases add to your company's bottom line....
Company: BMC Software
Date: April 2006 |
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Ease of Upgrading and Enhancements in Unicenter Service Desk r11 Unicenter Service Desk r11 will help accelerate the service and support process, improve productivity, closely align a service desk with the business and help reduce... Company: CA (Computer Associates) | 
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TOTAL UK Implements ITIL-Based Help Desk Using BMC Remedy Service Desk As the fastest-growing fuel brand in the United Kingdom, oil and gas multinational TOTAL UK has a powerful presence. For TOTAL UK Limited, improving efficiency... Company: BMC Software |
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ROC de Leijgraaf Increases IT Support Responsiveness by 20 Percent Using BMC Service Desk Express Suite To support its rapid growth, ROC de Leijgraaf deployed BMC Service Desk Express Suite, a fully integrated service desk environment that connects requests to people,... Company: BMC Software |
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MC Lioness Realty Group Improves Productivity of Field Staff With BMC Service Desk Express Suite MC Lioness Realty Group, a commercial real estate firm, provides property management, brokerage services, development, construction, and project management to institutional owners, individual investors, and... Company: BMC Software |
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Johns Hopkins Bloomberg School of Public Health Provides Better Faculty, Student, and Staff Support With BMC Magic Service Desk Suite When its vendor stopped supporting its service desk software, Johns Hopkins Bloomberg School of Health began a search to find a new solution. By choosing... Company: BMC Software |
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African Bank Achieves 97% SLA Compliance With Its Suppliers Using CA's Unicenter ServicePlus Service Desk African Bank Limited is a wholly owned subsidiary of African Bank Investments Limited (ABIL), a public company listed on the JSE Securities Exchange of South... Company: CA | CA |
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Can HP OpenView Service Desk and Alignability Provide ITIL Out-of-the-Box? This webcast covers the HP ITSM Express Pack on the basis of HP OpenView Service Desk (versions 4.5 and 5.0) as well as the Alignability... Company: Hewlett-Packard (HP) |
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What's New in BMC Service Desk Express Suite 9.6
The presenter will give overview of the latest release of Service Desk Express and Service Desk Express Client Services. This version further simplifies the product...
Company: BMC Software
Date: February 2008 |
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What's New in BMC Remedy Service Desk 7.5
The attendee of this webcast will learn how to take the service desk to the next level and provide added value to the business using...
Company: BMC Software
Date: May 2009 |
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Recruiting for the Service Desk Good customer service skills should be recognized as, if not more, important than technical skills. When this recognition is truly accepted within IT, Service Desk... Company: ITILPeople.com | ITILPeople.com |
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Service Desk Consolidation Slashes Support Call Costs by 80 Percent and Helps Atos Origin Retain Global Clients
Atos Origin is an international information technology services company. To support this global model, Atos Origin knew it needed a single, consolidated and highly effective...
Company: CA (Computer Associates)
Date: April 2007 |
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DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express
Groupe DANONE is a Fortune 500 company and one of the most successful healthy food companies in the world. The company wanted to harmonize diverse...
Company: BMC Software
Date: January 2008 |
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University Closes Information Gap With BMC Service Desk Express Suite
Liverpool John Moores University is a city-based university, with more than 27,000 students studying 200-plus courses at undergraduate and postgraduate levels. The University needed a...
Company: BMC Software
Date: May 2008 |
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CA Leverages Its Own Product - Unicenter ServicePlus Service Desk to Manage Worldwide Help Desk With approximately 17,000 employees worldwide, CA is a company that needs a responsive IT help desk. They rely on its own Unicenter ServicePlus Service Desk... Company: CA (Computer Associates) |
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The Proactive Service Desk - Desktop Support Do you feel that your service desk is always behind? Are growing call volumes, dropped calls, high escalation rates getting you down? The Proactive Service... Company: BMC Software |
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Optimizing ITIL With SRM: Service Resolution Management for the Next-Generation Service Desk
ITIL provides a proven framework for managing IT processes, and in particular for running the Service Desk. But ITIL requires the right tools to drive...
Company: Knova Software
Date: June 2005 |
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Implementing ITIL and HP Service Desk: Short Timeline to Introduce New Standards and Products To support the quality initiatives associated with the worldwide rollout of a new system, RGA was adopting ITIL service support standards and implementing HP Service... Company: Neteffects | Neteffects |
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Gaining Control of IT Service Management with a Web-based Service Desk
If your technical support staff is being pressured to do more with less (and whose isn't?), this Numara Software white paper is for you. It...
Company: Numara Software
Date: August 2006 |
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BMC Service Desk Express Suite Helps Euler Hermes Standardize User Support and Incident Management Euler Hermes, the world leader in credit insurance, and a leader in the bonding and guarantees business, has installed BMC Service Desk Express Suite, a... Company: BMC Software |
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MultiCare Uses CA's Service Desk Solution to Automate ITIL Processes MultiCare Health System maintains centralized IT operations for its many healthcare entities, while supporting geographically dispersed end-user communities located in more than 60 geographic locations.... Company: CA (Computer Associates) |
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Arcelik Achieves 98% Customer Satisfaction and Saves ?420,000 With Unicenter ServicePlus Service Desk Arcelik A.S¸ (Arcelik) is headquartered in Istanbul, Turkey and manufactures, markets, and provides after sales service of household appliances. The company needed a service desk... Company: CA | CA |
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Hi Fert Relies on BMC Service Desk Express Suite to Provide Exceptional Service to Customers and Dealers
Hi Fert is a leader in the Australian fertilizer industry. The company wanted to implement an ITIL-based single-point-of-contact service desk that would comply with environmental...
Company: BMC Software
Date: April 2007 |
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Extend the Value of Your Service Desk and Integrate ITIL Processes With IBM Tivoli Change and Configuration Management Database
Today's service desk is an essential part of IT. However, most service desks utilize data repositories, which were designed to primarily support two IT Infrastructure...
Company: IBM
Date: December 2006 |
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Workspace Group Embraces BMC Magic Service Desk Suite for Help Desk and Workflow Support Workspace Group is a specialized property-based business devoted to the provision of light industrial, studio, and office workspace for small businesses in London and the... Company: BMC Software |
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Saudi Agency Improves Service Reliability With Centralized Service Desk
Saudi Post depends on technology for the effectiveness and efficiency of its high-quality and modern postal services. Thus, the IT department saw itself as a...
Company: Microsoft
Date: September 2009 |
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Consolidated Service Desk: The Reality
There is much hype around the term 'Consolidated Service Desk', but is a CSD myth or reality? Moving on from theory, this paper will focus...
Company: Axios Systems
Date: July 2005 |
Axios Systems |
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Hi-Tech Mold & Engineering Achieves Full Return on Investment With BMC Magic Service Desk Suite Hi-Tech Mold & Engineering (Hi-Tech) needed to automate its manual processes to speed problem resolution and improve tracking and management of open requests. Using the... Company: BMC Software |
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ClubCorp Streamlines Support Processes With the BMC Service Desk Express Suite ClubCorp operates nearly 200 golf courses, country clubs, private business, sports clubs, and resorts across the globe. ClubCorp wanted to consolidate operations personnel, streamline communication,... Company: BMC Software |
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Alcatel Significantly Boosts Service Desk Productivity and Reduces Costs With CA's Unicenter Solutions Alcatel provides telecommunications and Internet equipment to more than 130 countries worldwide, delivering voice and data communications solutions to carriers, service providers, enterprises and consumers.... Company: CA | CA |
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Holmesglen Institute Saves 20 Hours Per Week on Data Entry With Unicenter ServicePlus Service Desk A specialist in the area of Vocational Education and Training (VET), the Holmesglen Institute of TAFE (Technical And Further Education) is the largest of its... Company: CA (Computer Associates) |
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Service Desk Efficiency Through Self-Service
The attendee of this webcast will learn how to reduce call volumes to the service desk by providing the customers with a self-service interface where...
Company: BMC Software
Date: October 2007 |
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Industry Leading Asset Management for HP OpenView Service Desk This webcast discovers how HP openview's newly acquired asset management can help service desk better track asset and financial data related to the services defined... Company: Hewlett-Packard (HP) |
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- Showing items 1-40 of 336
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