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Easily Monitor Virtual/Physical/Cloud and Save Budget. up.time - Free Trial
Easily manage, measure, and monitor all your physical, virtual, and cloud assets across platforms, applications, domains, and multiple datacenters.
Sponsored by: Uptime Software
Date: November 2009 |
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Live Event - Increasing Energy Efficiency with x86 Servers
Looking to save on data center operations? Maximize energy efficiency by consolidating your distributed x86-based computers onto fewer machines.
Sponsored by: IBM
Date: December 2009 |
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Solutions Brief: Storage Consolidation and Data Protection for the Remote Office/Branch Office (ROBO)
Discover how the Dell EqualLogic PS4000 Series drives Enterprise-level efficiencies and capabilities far beyond your corporate data center.
Sponsored by: Dell EqualLogic
Date: November 2009 |
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Containing the Cost of Enterprise Databases while Boosting their Flexibility and Availability: Sybase ASE Cluster Edition
Reign in the cost and complexity of database server management with a flexible approach combining consolidation, virtualization and grid deployment.
Sponsored by: Sybase
Date: September 2009 |
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Citizants: Bringing IT In-House
Read how one company enhanced IT flexibility and scalability by creating an in-house virtualized infrastructure that will pay for itself in 18 months.
Sponsored by: Dell EqualLogic
Date: November 2009 |
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Developing the Business Case for ITIL: Part 2
Even though less than half of nowadays small, medium and large enterprises are developing the business case value for their IT projects, this type of...
Company: Evergreen Systems
Date: November 2006 |
Evergreen Systems |
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Measuring Success: A Case Study About Implementing Business Service Management and ITIL at BMC Software
The BMC Software IT staff faced the challenge of improving IT service delivery in a rapidly changing business environment, without increasing costs, a challenge faced...
Company: BMC Software
Date: September 2005 |
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Got ITIL? By making a repeatable process to provision infrastructure into production, one can significantly reduce configuration counts and complexity, and move the most senior IT staff... Company: Tripwire | 
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Support implementation of ITIL-based processes with a unified approach to managing assets and services
Until recently, internal IT departments have been relatively insulated from the corporate concerns of staying ahead of the competition. Certainly, IT has always existed in...
Company: IBM
Date: December 2006 |
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Implementing ITIL Best Practices: How to Develop Operational and Product Categorizations
The categorization of events is probably one of the most important aspects of tracking IT Service Management (ITSM) processes and activities. The categorizations are used...
Company: Xinify Technologies
Date: September 2008 |
Xinify Technologies |
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Service Desk/Helpdesk Metrics and Reporting : Getting Started
This White Paper is for IT Service Desk and Helpdesk Managers who are trying to turn raw data gathered from IT Service Management into information...
Company: Serio
Date: December 2006 |
Serio |
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The Mathematics of Service Management Metrics are widely discussed and covered across many disciplines outside of Service Management and are a key indicator within financial institutions for financial processes. Service... Company: ITILPeople.com | ITILPeople.com |
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Problem Management - Key Best Practices
The ITIL framework supplies an excellent relational model on how to manage Incidents, Problems and Changes. But this model becomes much more powerful when best...
Company: NetworkD
Date: June 2005 |
NetworkD |
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Aviva Life Insurance Company Selects HEAT and Creates Customized Reports With KPIs to Measure Performance of the Delivery of Operational IT Services Aviva Life Insurance Company (Aviva) is the U.S. subsidiary of Aviva plc, the world's oldest continuously operating insurance group and a leader in the arena... Company: SMA MANAGEMENT SYSTEMS | SMA MANAGEMENT SYSTEMS |
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Required reading for help desk managers
The books on our required reading list for help desk managers offer valuable information for new IT managers and seasoned leaders. Compiled by an IT...
Company: TechRepublic
Date: June 2005 |
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Commitment to IT Best Practice London Business School is one of the world's top-ranked management education establishments, rated by The Financial Times as fifth in the world and first outside... Company: Touchpaper Software | Touchpaper Software |
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A Practical Roadmap to Higher Quality
Understanding quality and cost in accordance with a set of interrelated business processes also serves to dramatize their core roles in measuring and directing IT...
Company: Compuware
Date: January 2006 |
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Business-Service Analysis, Transformation and OptimizatioN (BATON) - A Wipro-Compuware Service Improvement Solution
IT teams are being asked to consistently improve their services (increase availability, increase performance), while simultaneously being asked to reduce costs. Most organizations have structured...
Company: Compuware
Date: September 2007 |
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Vantage Service Manager: A Technical Overview
Vantage Service Manager provides a business service management solution that incorporates IT service measurement, visualization, reporting and improvement in line with IT Infrastructure Library (ITIL)...
Company: Compuware
Date: May 2007 |
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How to Develop Your CMDB Project's ROI
While long-term ROI claims from enterprise customers oftentimes can exceed up to 400% or more, many IT executives are struggling with making initial ROI assessments...
Company: ASG Software Solutions
Date: September 2008 |
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IT Service Management and Measurement Best Practices IT has never lacked for measurement. In fact, measurement is a key part of any IT Service Management initiative. However, most IT measures focus on... Company: Forrester Research | 
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Change Management: OPS Portable Process Guide
This paper establishes the required OPS baseline for ITSM process adoption and describes what needs to be done. The paper establishes common standard Change Management...
Company: Government of Ontario
Date: April 2005 |
Government of Ontario |
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Business-Driven Decision Support for Change Management: Planning and Scheduling of Changes
Moving from the results of a web survey carried out in early 2006 the authors identified the main challenges in IT change management as planning...
Company: Hewlett-Packard (HP)
Date: July 2006 |
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