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Protect your organization against pretexters with help from Sun Tzu and The Art of War
You may have the most bulletproof security systems in place, but a gullible (or even not-so-gullible) employee might be fooled into giving an attacker information...
Company: Calvin Sun
Date: January 2007 |
Calvin Sun |
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IT pros: Avoid becoming a human OS/2
Calvin Sun kicks off his column, Surviving your Customers, with a look at how technical superiority doesn't always equal success--either in the marketplace or in...
Company: Calvin Sun
Date: February 2007 |
Calvin Sun |
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Interrupting others can sink your communications
We've all experienced the annoyance of having someone cut us off in conversation--but the downside of such interruptions goes beyond the irritation factor. As communications...
Company: Calvin Sun
Date: February 2007 |
Calvin Sun |
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Your customers could be smarter than you think
Tempting as it may be to assume our customers are as clueless as those featured in the ever-popular dumb-user stories, that's often not the case....
Company: Calvin Sun
Date: February 2007 |
Calvin Sun |
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Why your IT department should present a united front
If a person in your IT group creates a problem for a customer, it's tempting to distance yourself from the mistake by criticizing the other...
Company: Calvin Sun
Date: March 2007 |
Calvin Sun |
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Negative language leads to confusion and a poor image
When we express ourselves in a negative way, listeners may misconstrue our message. Even worse, they may come away with the impression that we're being...
Company: Calvin Sun
Date: March 2007 |
Calvin Sun |
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Take these simple steps to reduce customer phone frustrations
One of the most often-cited complaints from customers involves their experience with business telephone communications. Poorly configured automated systems, flawed voicemail practices, and mishandled calls...
Company: Calvin Sun
Date: April 2007 |
Calvin Sun |
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Poor telephone habits can drive customers away
When a customer is on the phone, you want to be sure to make a positive impression -- courtesy and efficiency go a long way...
Company: Calvin Sun
Date: April 2007 |
Calvin Sun |
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Successful negotiating requires perspective and flexible thinking
When you run into opposition that threatens to derail a task or project, how do you work through it? Calvin Sun suggests that you can...
Company: Calvin Sun
Date: May 2007 |
Calvin Sun |
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Finding the right way to address mistakes your customers make
When customers call you because they've done something wrong, how do you react? If you hastily resolve the immediate issue without taking a longer view...
Company: Calvin Sun
Date: May 2007 |
Calvin Sun |
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10 e-mail habits that waste time and cause problems
Few communications tools give you as much exposure as e-mail. Unfortunately, mistakes in your e-mail will receive that same exposure. Calvin Sun cites 10 common...
Company: Calvin Sun
Date: June 2007 |
Calvin Sun |
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Ask the right kind of question to get the right kind of answer
Open questions, closed questions, concern-based questions, obvious questions -- all legitimate strategies for getting information, but each serves a specialized purpose. Calvin Sun looks at...
Company: Calvin Sun
Date: July 2007 |
Calvin Sun |
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10 telephone blunders that could hurt your image
The way you handle your phone communications can greatly affect the impression you give professional associates. As Calvin Sun explains, mistakes such as taking cell...
Company: Calvin Sun
Date: July 2007 |
Calvin Sun |
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10 ways to communicate more effectively with customers and co-workers
Communications plays a key role in your career success. When asked to name the top three skills they believe their subordinates need, 70 percent of...
Company: Calvin Sun
Date: August 2007 |
Calvin Sun |
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10 things you can do to get better customer service
We receive bad customer service far too often. What can we do about it? Sometimes, things are out of our control and there's nothing we...
Company: Calvin Sun
Date: August 2007 |
Calvin Sun |
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10 things you can do to make your presentations more effective
To advance and succeed in your career, you need more than just technical skills. You also need to be able to present your ideas clearly...
Company: Calvin Sun
Date: September 2007 |
Calvin Sun |
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10 tips for increasing your professional visibility and exposure
Being recognized in your field can make you more valuable in your current job and more marketable if you decide to change jobs. These tips...
Company: Calvin Sun
Date: September 2007 |
Calvin Sun |
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10 ways to use humor on the job
Do you want to distinguish yourself in the workplace and be able to function more effectively there? Consider using humor. Whether you use it during...
Company: Calvin Sun
Date: October 2007 |
Calvin Sun |
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10 tips for dealing with change in the workplace
The technology of the 1980s and 1990s bears almost no resemblance to what we have today. In the same way, our jobs and organizations probably...
Company: Calvin Sun
Date: October 2007 |
Calvin Sun |
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10 ways to make meetings more effective
We've all had to sit through meetings that were unnecessary, poorly conducted, unproductive, and/or excessively long -- but it doesn't have to be that way....
Company: Calvin Sun
Date: November 2007 |
Calvin Sun |
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10 things you should do if you make a big mistake
We may mess up sometimes in our work, and the mistake we make could be a major one. But even a big blunder can be...
Company: Calvin Sun
Date: November 2007 |
Calvin Sun |
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10 ways to work better with your boss
Bosses: You can't live with them, and you can't live without them. Like it or not, most of us must deal with a boss, and...
Company: Calvin Sun
Date: December 2007 |
Calvin Sun |
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10 career resolutions for the new year
Another year has arrived, and with it, the urge to take a fresh run at professional improvement and career success. Here are 10 resolutions aimed...
Company: Calvin Sun
Date: January 2008 |
Calvin Sun |
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Top career development resources: The best of Calvin Sun
Communications coach and author Calvin Sun has been sharing his insights on TechRepublic to help IT pros improve their professional interactions. This collection includes a...
Company: Calvin Sun
Date: January 2008 |
Calvin Sun |
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10 ways to make a difficult conversation a little easier
It's the conversation every manager or supervisor dreads: Talking to a subordinate whom co-workers have complained about. Regardless of whether the issue is punctuality, work...
Company: Calvin Sun
Date: January 2008 |
Calvin Sun |
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10 ways to be more persuasive and win your case
Although technical ability is important for any IT pro, equally important is the ability to persuade co-workers, clients, and bosses that your ideas merit action....
Company: Calvin Sun
Date: February 2008 |
Calvin Sun |
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10 things you should know about creating an effective RFP
The clearer and more comprehensive your RFP is, the greater your chances of getting higher quality responses. Calvin Sun offers 10 tips that will help...
Company: Calvin Sun
Date: February 2008 |
Calvin Sun |
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10 career lessons from country music
When you think of developing skills and advancing your career, country music might not be the first resource that pops into your head. However, communications...
Company: Calvin Sun
Date: March 2008 |
Calvin Sun |
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10+ things you should do when you resign
Although it might be tempting to deliver a few choice remarks or leave things in a mess when you quit a job, that bridge-burning is...
Company: Calvin Sun
Date: March 2008 |
Calvin Sun |
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10 ways to explain things more effectively
In the course of your work, you may sometimes need to explain technical concepts to your customers. Having them understand you is important not only...
Company: Calvin Sun
Date: April 2008 |
Calvin Sun |
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10 ways to handle disagreements effectively
Disagreements at work come with the territory -- but they aren't necessarily a bad thing. Handled properly, disagreements often can lead to productive gains and...
Company: Calvin Sun
Date: April 2008 |
Calvin Sun |
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10 ways to develop customer self-sufficiency
Helping your customers become more technically capable frees you up to spend more time giving them higher-value services -- which could ultimately benefit your career....
Company: Calvin Sun
Date: May 2008 |
Calvin Sun |
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10+ things you can do to motivate your team
To get things done these days, working in teams is almost imperative. But how can you motivate a team to accomplish your objectives? How can...
Company: Calvin Sun
Date: May 2008 |
Calvin Sun |
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The 10 best ways to handle a job interview
Given the current economy, maintaining contacts with other companies can be critical. Knowing the right people can help you land a better job, one with...
Company: Calvin Sun
Date: June 2008 |
Calvin Sun |
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10+ legal terms you should know if your company is involved in a lawsuit
If your company gets caught up in a lawsuit, you'll probably need to work with lawyers -- even if the matter doesn't involve something the...
Company: Calvin Sun
Date: June 2008 |
Calvin Sun |
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10+ ways to help your help desk (and therefore yourself)
If you're a go-to resource for your organization's help desk, you can make your job easier by making their job easier. Calvin Sun looks at...
Company: Calvin Sun
Date: July 2008 |
Calvin Sun |
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10 gaffes to avoid with respect to Chinese culture
If you're doing business in China, meeting with people from China, or planning to work there, you'll want to avoid certain missteps. Calvin Sun explains...
Company: Calvin Sun
Date: July 2008 |
Calvin Sun |
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10 ways to help your users enhance their online credibility
Your users may not know how to achieve the best results from their online interactions. These pointers will introduce them to best practices and help...
Company: Calvin Sun
Date: August 2008 |
Calvin Sun |
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10 ways to get maximum value from a professional development class
If your company (or you) invests in training aimed at helping you become more capable and well-rounded, it only makes sense to get everything you...
Company: Calvin Sun
Date: September 2008 |
Calvin Sun |
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10 ways to establish rapport with others
It's not always easy to connect with other people, but it's a useful skill to master -- for your personal life as well as for...
Company: Calvin Sun
Date: September 2008 |
Calvin Sun |
- Showing items 1-40 of 61
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