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White Paper IT Service Management: A Business Based Assessment Approach to ITIL Maturity A primary focus of IT Service Management (ITSM) is the application of the ITIL best practices framework to enable IT to be a more effective...

Tags: Information Technology, It Operations, It service Management, It Services, ITIL

Company: IT Service Management Forum (itSMF)
Date: October 2005 		IT Service Management Forum (itSMF)
White Paper Project Management Best Practices for the Application Development Process This paper establishes the essential components for the Requirements Definition and subsequently each Phase within an Application Development project process. This includes the primary steps...

Tags: Application Development, Software Development, Software, Service Level Management, Project Management

Company: IT Service Management Forum (itSMF)
Date: November 2003 		IT Service Management Forum (itSMF)
White Paper IT Services Management Service Brief: ITSM Assessment A primary focus of IT Service Management (ITSM) is the application of IT best practices (founded in ITIL) to enable IT to be a more...

Tags: Information Technology, It Operations, It service Management, It Services, ITSM Assessment Service

Company: IT Service Management Forum (itSMF)
Date: March 2004 		IT Service Management Forum (itSMF)
White Paper IT Services Management: Project Management Best Practices A formal project management process is crucial to the overall success of any project. The objective of a formal project management process is to provide...

Tags: Information Technology, It Operations, It service Management, IT Services, Management

Company: IT Service Management Forum (itSMF)
Date: May 2002 		IT Service Management Forum (itSMF)
White Paper The Skinny on ITIL ITIL (the Information Technology Infrastructure Library) is, after all, a collection of best practices first developed by the British government almost 20 years ago. But...

Tags: Business Operations, Information Technology, It Services, ITIL, Network Appliance Inc.

Company: IT Service Management Forum (itSMF)
Date: March 2006 		IT Service Management Forum (itSMF)
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