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Forrester Best Practices: Improve IT Service Delivery and Support
Most IT managers are stumped when it comes to capturing the right IT metrics and then effectively conveying their relevance to management. Decision makers tend...
Sponsored by: Citrix Online
Date: May 2008 |
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SSPA's Six Top Support Issues that Keep Execs Awake at Night
Confused about how to optimize your customer support program? You're not alone. Download this white paper to learn more
Sponsored by: Citrix Online
Date: July 2007 |
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Balancing Customer Intimacy with Self-Sufficiency
Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This...
Sponsored by: Citrix Online
Date: December 2008 |
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Driving IT Help Desk Efficiency with Customer-Centric Remote Support
The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. While the obvious objective is to resolve technical issues,...
Sponsored by: Citrix Online
Date: October 2008 |
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Measuring the Business Impact of Support
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured — despite the influence of support on higher...
Sponsored by: Citrix Online
Date: July 2008 |
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Streamline Your Business with Innovative Tools
Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost...
Sponsored by: Citrix Online
Date: February 2009 |
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Defining the Great Customer Experience
Customer experience is the most powerful tool available today for distinguishing your company from competitors - each contact with the customer offers an opportunity for...
Sponsored by: Citrix Online
Date: January 2009 |
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People + Processes + Technology: Creating a Winning Formula for Customer Support
You might have the world's best support professionals or the most sophisticated technologies - but if you don't effectively combine the two, your service and...
Sponsored by: Citrix Online
Date: October 2009 |
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Supporting Employees Anytime, Anywhere
New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and...
Sponsored by: Citrix Online
Date: October 2009 |
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Applying Remote Support Technology for Maximum Impact
Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the...
Sponsored by: Citrix Online
Date: October 2009 |
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Selling Smarter in 2009 and Beyond with Remote Selling
Discover how to increase sales efficiency and productivity with fewer resources. ...
Sponsored by: Citrix Online
Date: October 2009 |
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5 Essential Strategies for Making the Right First Impression
It's no easy task securing the full attention of decision makers, even for just a few minutes.This new eBook identifies 5 essential strategies for creating...
Sponsored by: Citrix Online
Date: October 2009 |
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Optimizing Sales Messaging: The Impact of What You Say on Sales Performace
Is what you say as important as what you sell? Download the CSO Insights research report to view the results of their recent survey...
Sponsored by: Citrix Online
Date: October 2009 |
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Top 10 Strategies for Managers of Mobile Workers
By 2011, the mobile workforce in the U.S. is expected to reach 120.1 million people. Embracing this trend is more of a question of "how"...
Sponsored by: Citrix Online
Date: October 2009 |
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It's Time To Review — And Renew — Your Telecommuting Policy
There's no "one size fits all" when it comes to telecommuting. This new Forrester white paper explores how implementing best practices to create a telecommuting...
Sponsored by: Citrix Online
Date: April 2009 |
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Web Conferencing for Better Collaboration and Reduced Travel
"Tell me and I'll forget. Show me and I might remember. Involve me and I'll understand." Hear Robert P....
Sponsored by: Citrix Online
Date: October 2009 |
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Flexible Work: Rhetoric and Reality
Experts have been predicting an explosion in the mobile workforce trend for years. And while the trend continues to grow, there's an intriguing level of...
Sponsored by: Citrix Online
Date: February 2008 |
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Smart Security Choices for Mobile Workers
Citrix Online recently conducted a comprehensive survey on the subject of remote access and security to find out how organizations are (or aren't) safeguarding critical...
Sponsored by: Citrix Online
Date: June 2008 |
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Enabling Mobile Work While Ensuring Network Security
This paper explores how Citrix® GoToMyPC® Corporate protects the integrity of the corporate network and the privacy of sensitive data by providing full spectrum security....
Sponsored by: Citrix Online
Date: January 2009 |
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IT's Critical Role in Enabling Mobile Work
Citrix Online teamed up with Work Design Collaborative to explore how businesses are responding to the growing demand for mobility. And the results may surprise...
Sponsored by: Citrix Online
Date: October 2009 |
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The Changing Face of Commuting
Citrix Online and the polling company™ recently joined forces to conduct a survey on the subject of Web commuting.
Sponsored by: Citrix Online
Date: December 2008 |
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Live Webcast: 5 Strategies to Increase Your Cold Calling Effectiveness
When your calls roll into voicemail, how often does anyone call you back? Then, if you get through to decision makers, are you running into...
Sponsored by: Citrix Online
Date: November 2009 |
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The Best of Both Worlds: How to Effectively Leverage Social Media
Terms like Facebook, Twitter, wikis and blogs are a recent addition to mainstream vocabulary. And now it seems like everyone is fluent in the language...
Sponsored by: Citrix Online
Date: September 2009 |
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How to Market and Sell Services with Webinars
Download this new Quantum Leap Marketing white paper to explore how to successfully market and sell services with Webinars in order to get the maximum...
Sponsored by: Citrix Online
Date: September 2009 |
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9 Management Practices for Exceptional Webinars
Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process...
Sponsored by: Citrix Online
Date: October 2009 |
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Strategies for Developing a Highly Collaborative Support Environment
Web collaboration has emerged from the economic ashes of 2009 as a bright new support tool with a compelling ROI. It's no wonder: Web collaboration...
Sponsored by: Citrix Online
Date: August 2009 |
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Controlling the Cost of Audio Conferencing
The use of audio conferencing continues to grow as organizations of all sizes recognize its many benefits and convenience for conducting internal and external business....
Sponsored by: Citrix Online
Date: August 2009 |
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Remote-Access Technologies: A Comparison of GoToMyPC and pcAnywhere
One of the major issues confronting Information Systems managers today is providing secure access to corporate IS resources to people who are physically located outside...
Company: Citrix Online
Date: September 2002 |
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A Comparison of GoToMyPC Corporate™ and VPNs One of the major issues confronting information systems (IS) managers today is how to provide secure access to corporate IS resources to people who are... Company: Citrix Online |
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What You Need to Know about Remote Access and HIPAA Compliance
As a healthcare industry professional responsible for complying with HIPAA standards regulating patient information, you need to know about Citrix® GoToMyPC® Corporate, a managed remote-access...
Company: Citrix Online
Date: March 2005 |
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Learn the Secrets of Secure Remote Access Join us for an interactive, in-depth overview of the administration and security features of Citrix® GoToMyPC® Corporate.A secure, managed service, GoToMyPC Corporate reduces the costs... Company: Citrix Online |
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Have You Met the HIPAA Compliance Guidelines Yet?
Find out what you need to know about HIPAA compliance and remote access.Every business that is part of the United States healthcare industry needs to...
Company: Citrix Online
Date: February 2005 |
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Forrester Research Report: Thirty-One Best Practices for the Service Desk
According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. This startling...
Company: Citrix Online
Date: June 2005 |
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GoToAssist 7.0: Remote Support Made Easy
Citrix® GoToAssist™ is revolutionizing how technical support and services are delivered to customers throughout the world, while helping thousands of businesses like yours increase revenue...
Company: Citrix Online
Date: April 2006 |
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Create and Deliver Surprisingly Compelling Software Demonstrations
Software demonstrations aren't known for their entertainment value, but they don't have to be boring. Great Demos! can show you how to put the "Wow!"...
Company: Citrix Online
Date: February 2006 |
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The Truth about Online Collaboration: What Vendors Don't Tell You
If your organization considers online collaboration to be a priority but has been disappointed by the less-than-dramatic results offered by other Web conferencing vendors, you...
Company: Citrix Online
Date: June 2005 |
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Design Professional Charts in PowerPoint
If you have attended any presentation using PowerPoint®, you know how annoying those poorly made charts can be (you know, the ones where you can't...
Company: Citrix Online
Date: May 2006 |
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Best Practices for Delivering World-Class Remote Support
How can service and support professionals cut costs while significantly improving time to resolution and customer satisfaction?Find out during this TechRepublic Webcast, which explores best...
Company: Citrix Online
Date: September 2007 |
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Increase Your Conversion Rates with the Online Marketing One-Two Punch
These days a lot of selling happens before a lead is ever passed to a salesperson. Today's marketers must know how to bring in a...
Company: Citrix Online
Date: September 2007 |
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Virtualizing Sales and Marketing
Many companies have begun to move their outbound marketing programs to the Internet and virtualize their sales activities. The apparent benefits include lower costs and...
Company: Citrix Online
Date: October 2007 |
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- Showing items 1-40 of 138
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