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Overview:
Physician Sales & Service, Inc. (PSS) was founded in 1983 with a mission to fulfill the inventory needs of office-based physicians by providing unique and innovative services. With a team of 4,200 employees - including more than 750 sales consultants, and 33 service centers distributing medical supplies to approximately 100,000 offices in all 50 states, PSS has a broad and intricate technology infrastructure in order to support and deliver on their customers-first business philosophy. PSS used the Web services-based Epicor IT Service Management (ITSM) solution to manage its round-the-clock help desk services. A long-time user of Epicor's client-server helpdesk solution, PSS took a thorough look at the new Service-Oriented Architecture (SOA) version of Epicor ITSM before migrating and even evaluated several other service desk solutions including products from HelpStar and Computer Associates.
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| Date: | Dec 2007 |
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