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Finally, it doesn't matter how hard the Account Managers work, or how often one uses a supplier's services - if one doesn't pay them on time, or if there are consistent errors within the payments-one can say goodbye to any long term working partnership. Best practice companies track supplier satisfaction in a variety of ways. An increasing number of organisations use Interactive Voice Response and web based self-service portals to allow suppliers to check payment status and to get answers to other questions.

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Format:HTML
Date:Jan 2009
Pages:3

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