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Overview:

Buckinghamshire Hospitals NHS Trust forms part of the Southern Cluster, which has awarded Fujitsu Systems the contract as Local Service Provider (LSP). It is the role of the LSP to deliver the services locally and support them, either through partnership with the local support organisation or centrally through the new First Line Support Contract. The Trust was selected as an early adopter of the CRS and it was quickly identified that it needed to implement an ITIL compliant service management solution to provide support for the new NPfIT systems. Having looked at Pink Verify, the ITIL certification standard, IT Service Support Manager short listed five suppliers. Hornbill's Supportworks ITSM solution was recommended by Northumbrian Health Authority and it became apparent very quickly.

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Format:PDF
Date:Jan 2007

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