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Overview:

Triangle is a business partner of InfoGenesis, and it integrates mPOS with the customer's InfoGenesis environment (which Triangle also supplies). So that mPOS could be released to a global market, Triangle developed it into a packaged product. Because resellers and business partners would distribute the software, Triangle wanted the end users to 'self help' as much as possible, so that Triangle would not have a high support burden. Triangle was clear about its requirements, and knew that it needed documentation for two audiences: Resellers and business partners as well as staff managers. Despite knowing what it wanted to achieve, Triangle did not have the capability to do it, so Triangle came to TechScribe for help.

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Date:Jan 2009

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