FREE Registration is required
Overview:
Technology, not just analytics, not just an impressive story of how customer focused people is. All major banks have invested heavily in technology and infrastructure over the last 5 to 10 years in this area, but hardly any of them have been successful in actually getting it effective. Neither has the customer felt a real difference nor has it contributed to higher ROI. The author says that optimizing every customer contact by effectively creating value for both their clients and their business, using customer knowledge, is the main differentiator compared to non-CRM focused companies.
(Is this item miscategorized? Does it need more tags? Let us know.)
| Format: | Size: | 116 KB | |
| Date: | Jan 2009 | ||
| Pages: | 5 |
People who downloaded this item also downloaded
Top results from Infrastructure Management
White Papers, Webcasts, and Resources
- Retailers' Response to the Global Economy Downturn — Enabling Immersive Shopping Experiences OracleTo survive today’s economy, retailers must innovate to serve customers more effectively using tightly integrated CRM software suites. Read why.
- Live Event - Increasing Energy Efficiency with x86 Servers IBMLooking to save on data center operations? Maximize energy efficiency by consolidating your distributed x86-based computers onto fewer machines.
- Adopting Server Virtualization for Business Continuity and Disaster Recovery CA XOsoftDiscover the advantages of server virtualization for building an IT infrastructure with robust business continuity and disaster recovery capabilities.
Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
- Keeping hold of your customers, especially in tough economic conditions
-
You know as much as anyone about the challenges faced by midsize organizations. How can you sharpen your competitive edge? Read this white paper to learn how Oracle can help you.
- Read this white paper >>
- SmartPlanet
Discover innovative insight and ideas that impact the world around you -
SmartPlanet offers expert advice on innovations in healthcare, including electronic personal health records, treatment, privacy and regulation, and the green technologies that make it happen.
- Learn more >>
- Microsoft Dynamics CRM Online - Free Six-Month Trial for Eligible Organizations
-
Microsoft Dynamics CRM Online provides fast online access, simple contact management and better sales performance for a low monthly cost - the best value on the market today.
- Learn more about the free, six-month trial offer>>
- News, Insights, Guidance
Visit CBSMoneyWatch.com Today -
MoneyWatch.com is the premier destination for smart, practical personal finance advice. Watch the latest Human Capital videos to make the most of your biggest asset - your earning power
- Learn more >>
Featured Training Courses
- Implementing and Administering Windows 7 in the Enterprise
- CCNA Boot Camp v2.0
- VMware vSphere: Install, Configure, Manage [V4]
- Certified Ethical Hacker
- Management and Leadership Skills
- Browse all Training Courses
-
-
Smart Tech
Expert advice on innovations in healthcare and the green technologies that make it happen.
Find out more
-
Smart Business
Discussion and advice on management issues that revolve around making your world smarter and more useful.
More Smart Advice
-
Smart People
The best and worst moves in the management and strategy trenches.
Learn More
