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Overview:
Johns Hopkins University APL wanted to enable APL's core team of eight systems administrators to efficiently support more than 80 developers and 5,000 end-users of Oracle technology - all of whom rely on Oracle-based systems for their research and administrative work. The challenge was to ensure high availability and performance of APL's Oracle technology and optimize APL's Oracle technology investment and work toward lowering total cost of ownership in the value-conscious higher education sector. APL leveraged My Oracle Support to ensure the high availability and performance of critical Oracle-based applications and leveraged My Oracle Support to create service requests from configurations - reducing the time to collect IT environment information from days to minutes.
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| Date: | Mar 2009 |
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