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Overview:
CenterStone has experienced significant growth in the number of corporate clients with global operations using its on-demand solutions. In response, CenterStone found a need to expand its technical support resources to accommodate the around-the-clock support requirements of its clients, especially those in the Pacific Rim region. The company relied on an internal tech support staff based at its Hopkinton, MA headquarters to respond to client calls. Overnight calls were redirected to a designated support person via cell phone. At the same time, competition in the IVMS market was intensifying. CenterStone turned to Inforonics because of its structured approach for working with on-demand providers to cost-effectively support their customers.
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| Format: | HTML |
| Date: | Jan 2009 |
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