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Overview:
Camden Council provides local government for one of the largest London boroughs, representing a populace of immense contrast and cultural diversity. To tackle the complaints and feedback that the council receives from their customers, they wanted to implement a corporate complaints system that provided a better service and experience to the customers. Camden has chosen CDC Respond CenterPoint and has already seen excellent results. CDC Respond CenterPoint was selected for its robust complaints and feedback management platform with multichannel data capture, processing and reporting functionality. It enables the easy capturing, monitoring and analysis of customer complaint and feedback data, which can either take place on an individual department basis or on a corporate-wide scale across the organisation.
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| Date: | Jul 2007 |
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