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Overview:

Voice-based self-service applications are increasing in both their value to the enterprise and their overall complexity, scale, and rate of change. As a result, companies need to carefully evaluate the different deployment models available in the market - Premise-based, Traditional Hosted, and On-demand - when planning an investment in their voice applications. To determine the most appropriate platform for a specific deployment, leaders should consider the five key factors presented in this paper. This document discusses the architectural differences between premise-based, traditional hosted and on-demand IVR deployments and the relative advantages and disadvantages of each for the enterprise.

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Format:PDF
Date:Nov 2008
Pages:11

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