Vendor Registration: required
Overview:
This webcast will provide an overview on how to select metrics for an SLA, types of metrics that should not be used, how many metrics are appropriate for an SLA, and sources of data for metrics.
(Is this item miscategorized? Does it need more tags? Let us know.)
| Format: | Webcast |
People who downloaded this item also downloaded
Top results from SLA
White Papers, Webcasts, and Resources
- Whitepaper: Dell PowerVault DL2000 Powered by CommVault - Backup-to-Disk and Recovery with Deduplication Dell EqualLogicImprove the speed and reliability of your backup and restore operations by moving from tape to a disk-based strategy combined with de-duplication.
- Business Continuity Planning - IT Survival Guide CA XOsoftLearn how to begin the process of developing an effective business continuity plan designed to minimize the impact of disasters and reduce risk.
- Live Webcast: Is Your Enterprise Architected for 2010? SybaseEnterprise Architecture (EA) initiatives plagued by 'analysis paralysis'? Keep things moving forward into 2010 with this iterative approach to EA.
Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
- World-class technology. Priced for your world.
-
Click here to learn how EMC solutions for small and medium businesses provide proven technology that is easy to deploy and simple to manage.

- Learn more >>
- Keeping hold of your customers, especially in tough economic conditions
-
You know as much as anyone about the challenges faced by midsize organizations. How can you sharpen your competitive edge? Read this white paper to learn how Oracle can help you.
- Read this white paper >>
- Microsoft Dynamics CRM Online - Free Six-Month Trial for Eligible Organizations
-
Microsoft Dynamics CRM Online provides fast online access, simple contact management and better sales performance for a low monthly cost - the best value on the market today.

- Learn more about the free, six-month trial offer>>
- News, Insights, Guidance
Visit CBSMoneyWatch.com Today -
MoneyWatch.com is the premier destination for smart, practical personal finance advice. Watch the latest Human Capital videos to make the most of your biggest asset - your earning power
- Learn more >>
Featured Training Courses
SmartPlanet
- Thought-provoking progressive ideas on diverse topics that intersect with technology, business, and life, and matter to the world at large. Visit SmartPlanet
- More from IBM
- Innovate your business' process model, play against the market, compete against others on our scoreboards and WIN! Try INNOV8 2.0: A BPM Simulator
- Enabling Real-World Business Transformation through IBM Service Management Read the EMA Analyst Report









