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Overview:
Developing and implementing a Service Level Management (SLM) methodology and associated Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) can be among the most challenging, time-intensive tasks that you will undertake in your IT Enterprise and your Service Desk. This presentation addresses what it takes for you to determine the protocols for introducing and implementing SLM between your Service Desk and the IT Enterprise with your client community.
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| Format: | Webcast |
| Date: | Aug 2009 |
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