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Overview:
A service level agreement can be a highly effective tool for helping IT organizations and their customers manage expectations, clarify responsibilities, and objectively assess service effectiveness. Still, given the enormous demands on IT, resources and the time and effort entailed in creating and managing SLAs, it's worth asking: What do SLAs really accomplish? Drawing from the experiences of numerous organizations, Naomi Karten will describe the benefits of SLAs, factors that can prevent these benefits from being attained, and steps that will help ensure a positive outcome in this webcast.
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| Format: | Webcast |
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