On The Insider: Britney's Bikini-Clad Top 10
BNET Business Network:
BNET
TechRepublic
ZDNet

FREE Registration is required

Overview:

Government of Punjab has realized the potential of Information Technology for SMART (Simple, Moral, Accountable, Responsive and Transparent) governance. With a view to offer an integrated set of services to the citizens, the Sukhmani Society for Citizen Services was created. To ensure that services were handled in a timely manner, the report forecast response times and suggested that all parties involved should sign Service Level Agreement (SLAs) detailing performance with regards to different service metrics like clearance time, average on-counter time, drop box clearance, collection frequency, unplanned and planned downtime etc. Business Process Reengineering (BPR) exercise led to innovative business models for government service delivery benefiting the citizens and various departments.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format:HTML & WORD

People who downloaded this item also downloaded

Case Study Offshore Business Process Re-Engineering & Application Development for a Leading European Hotel Reservation Company
Case Study Korea Food Service Corporation Installs Web-Based Ordering System for Greater Efficiency
Case Study R.L. Polk & Co. Improves Performance and Speed of Data Delivery to Boost Competitive Edge
Case Study Comprehensive Re-Engineering With SAP R/3
Case Study CA Solutions Help illycaffe Grow Their Business Without Growing Their IT Budget - And Keep the Coffee Flowing to Over 130 Countries

Top results from SLA

White Paper Enterprise and Web 2.0 application support in a modern mainframe environment
White Paper Volume Activation Technical Reference Guide
Webcast Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
White Paper ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
White Paper Collaboration, Service innovation and Creduction: Lotus and websphere portal software for telecommunications service providers

» View all SLA listings

advertisement

White Papers, Webcasts, and Resources

Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
Keeping hold of your customers, especially in tough economic conditions
You know as much as anyone about the challenges faced by midsize organizations. How can you sharpen your competitive edge? Read this white paper to learn how Oracle can help you.
Read this white paper >>
Microsoft Dynamics CRM Online - Free Six-Month Trial for Eligible Organizations
Microsoft Dynamics CRM Online provides fast online access, simple contact management and better sales performance for a low monthly cost - the best value on the market today.
Learn more about the free, six-month trial offer>>
World-class technology. Priced for your world.
Click here to learn how EMC solutions for small and medium businesses provide proven technology that is easy to deploy and simple to manage.
Learn more >>
News, Insights, Guidance

Visit CBSMoneyWatch.com Today

MoneyWatch.com is the premier destination for smart, practical personal finance advice. Watch the latest Human Capital videos to make the most of your biggest asset - your earning power
Learn more >>
SmartPlanet

Discover innovative insight and ideas that impact the world around you

SmartPlanet offers expert advice on innovations in healthcare, including electronic personal health records, treatment, privacy and regulation, and the green technologies that make it happen.
Learn more >>
Leveling the Field: Powerful Software Solutions for Midsize Companies
Learn how Oracle's partners use Oracle Business Accelerators with their own industry expertise to enable companies of all sizes to reach "go live" faster.
Download this useful paper >>

Featured Training Courses

advertisement
Click Here

SmartPlanet

  • Thought-provoking progressive ideas on diverse topics that intersect with technology, business, and life, and matter to the world at large. Visit SmartPlanet
  • More from IBM
  • Innovate your business' process model, play against the market, compete against others on our scoreboards and WIN! Try INNOV8 2.0: A BPM Simulator
  • Enabling Real-World Business Transformation through IBM Service Management Read the EMA Analyst Report
Click Here

Returning users: Log In Here!

Already registered on BNET, TechRepublic, or ZDNet? Simply log in.

Free Membership: Sign Up Now!

Sign up for a free membership today and get instant and unlimited access to one of the largest databases of white papers, webcasts, and casestudies anywhere. Your FREE membership allows you to:

  • Download an unlimited amount of content, including classic and current white papers, case studies, webcasts and more
  • Track content on your chosen topics of interest
  • Receive targeted email alerts when your favorite content is added
  • Save content for future reading
  • Receive our member newsletter

When you register to access this library, you allow us to share your information with companies that produce products or services featured in the library--so that such companies may contact you with information and offers regarding their products and services. This enables us to keep the library a free service. As a library registrant, you will receive a complimentary subscription to the ZDNet white paper newsletter and e-mail Must-Read News Alerts. You can unsubscribe from these at any time. By clicking the Sign up button, you indicate that you agree to our Terms and Conditions and have read and understand our Privacy Policy (updated).