On TechRepublic: Five super-secret features in Windows 7
BNET Business Network:
BNET
TechRepublic
ZDNet

FREE Registration is required

Overview:

ADHB was being bogged down by simple provisioning tasks such as setting up new users and fulfilling password change requests. The turnaround time was reducing productivity across the organisation and inhibiting the ability to forge ahead with other projects. Project One Touch was conceived to address three key areas: desktop image deployment, user provisioning and user roaming. Key to the user provisioning stream was a reduction in the turnaround time for new login ids, permissions, access and delivery of applications, from up to 10 days to 2 days or less. Activate was selected as the preferred tool for user provisioning, and it was implemented as a way of devolving day-to-day computer administrative processes from the second tier support teams to the IS Helpdesk.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format:PDF
Date:Jul 2007

Top results from Help Desk

Webcast Forrester Best Practices: Improve IT Service Delivery and Support
White Paper SSPA's Six Top Support Issues that Keep Execs Awake at Night
White Paper Balancing Customer Intimacy with Self-Sufficiency
White Paper Driving IT Help Desk Efficiency with Customer-Centric Remote Support
White Paper Streamline Your Business with Innovative Tools

» View all Help Desk listings

Top results from ROI - TCO

White Paper Looking for a fast payback? 10 Minutes with Free Tool Can Save Thousands
Webcast E-Business Suite Spotlight Video
White Paper The Customer Collective - What is Your Recession Sales Strategy?
White Paper Seven Tips for Profiting from Lean Times with CRM
White Paper Differentiate Your Company with Complete CRM

» View all ROI - TCO listings

advertisement

White Papers, Webcasts, and Resources

Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
Microsoft Dynamics CRM Online - Free Six-Month Trial for Eligible Organizations
Microsoft Dynamics CRM Online provides fast online access, simple contact management and better sales performance for a low monthly cost - the best value on the market today.
Learn more about the free, six-month trial offer>>
Leveling the Field: Powerful Software Solutions for Midsize Companies
Learn how Oracle's partners use Oracle Business Accelerators with their own industry expertise to enable companies of all sizes to reach "go live" faster.
Download this useful paper >>
SmartPlanet

Discover innovative insight and ideas that impact the world around you

SmartPlanet offers expert advice on innovations in healthcare, including electronic personal health records, treatment, privacy and regulation, and the green technologies that make it happen.
Learn more >>
World-class technology. Priced for your world.
Click here to learn how EMC solutions for small and medium businesses provide proven technology that is easy to deploy and simple to manage.
Learn more >>
Keeping hold of your customers, especially in tough economic conditions
You know as much as anyone about the challenges faced by midsize organizations. How can you sharpen your competitive edge? Read this white paper to learn how Oracle can help you.
Read this white paper >>
News, Insights, Guidance

Visit CBSMoneyWatch.com Today

MoneyWatch.com is the premier destination for smart, practical personal finance advice. Watch the latest Human Capital videos to make the most of your biggest asset - your earning power
Learn more >>

Featured Training Courses

advertisement

Meet Doc

  • Here to help you with your Document Management Needs
  • Doc is an enigma. Born to a Russian ballerina and a German electrical engineer, he grew up in various locations in the United States. He’s seen the insides of more brands, versions, and generations of printer and printer-related hardware than almost anyone.
  • To learn more about this mysterious figure check out his blog on ZDNet and his Workspace on TechRepublic. You’ll be glad you did.
  • Produced by
    ZDNet and

Returning users: Log In Here!

Already registered on BNET, TechRepublic, or ZDNet? Simply log in.

Free Membership: Sign Up Now!

Sign up for a free membership today and get instant and unlimited access to one of the largest databases of white papers, webcasts, and casestudies anywhere. Your FREE membership allows you to:

  • Download an unlimited amount of content, including classic and current white papers, case studies, webcasts and more
  • Track content on your chosen topics of interest
  • Receive targeted email alerts when your favorite content is added
  • Save content for future reading
  • Receive our member newsletter

When you register to access this library, you allow us to share your information with companies that produce products or services featured in the library--so that such companies may contact you with information and offers regarding their products and services. This enables us to keep the library a free service. As a library registrant, you will receive a complimentary subscription to the ZDNet white paper newsletter and e-mail Must-Read News Alerts. You can unsubscribe from these at any time. By clicking the Sign up button, you indicate that you agree to our Terms and Conditions and have read and understand our Privacy Policy (updated).