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Overview:
ITIL v3's new life-cycle approach to service management is an evolutionary step and a clear sign that IT is taking a more business-driven path. In concert with ITIL, Business Service Management solutions provide the visibility and control needed to manage IT from a business perspective. The presenters will discuss industry best practices that combine ITIL and Six Sigma; how business service management can support the five phases of ITIL; and ITIL's seven-step process for Continual Service Improvement.
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| Format: | Webcast |
| Date: | Jan 2009 |
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