Vendor Registration: required
Overview:
In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both people and process-related issues not technology. In fact, 80 percent of unplanned downtime can be directly attributed to people and processes, and 70 - 75 percent of IT budgets are spent on long-term IT operations not on the up-front acquisition cost of new technology. The attendee will get expert guidance on the Microsoft proven approach to IT Service Management (ITSM) continuous improvement process SMA/SIP.
(Is this item miscategorized? Does it need more tags? Let us know.)
| Format: | Webcast |
| Date: | Mar 2009 |
Top results from ITIL
White Papers, Webcasts, and Resources
- Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution MicrosoftFollow one company's search for a CRM solution to help them more effectively coordinate across numerous accounts with multiple sales opportunities.
- Driving IT Help Desk Efficiency with Customer-Centric Remote Support Citrix OnlineDownload this paper to learn why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce. (Citrix Online)
- Strategic Guide to Business Phone Systems: ShoreTelGet practical advice for designing, purchasing and deploying the best unified communications (UC) system for your organization.
Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
- World-class technology. Priced for your world.
-
Click here to learn how EMC solutions for small and medium businesses provide proven technology that is easy to deploy and simple to manage.
- Learn more >>
- Leveling the Field: Powerful Software Solutions for Midsize Companies
-
Learn how Oracle's partners use Oracle Business Accelerators with their own industry expertise to enable companies of all sizes to reach "go live" faster.
- Download this useful paper >>
- Microsoft Dynamics CRM Online - Free Six-Month Trial for Eligible Organizations
-
Microsoft Dynamics CRM Online provides fast online access, simple contact management and better sales performance for a low monthly cost - the best value on the market today.
- Learn more about the free, six-month trial offer>>
- Keeping hold of your customers, especially in tough economic conditions
-
You know as much as anyone about the challenges faced by midsize organizations. How can you sharpen your competitive edge? Read this white paper to learn how Oracle can help you.
- Read this white paper >>
Featured Training Courses
- Implementing and Administering Windows 7 in the Enterprise
- CCNA Boot Camp v2.0
- VMware vSphere: Install, Configure, Manage [V4]
- Certified Ethical Hacker
- Management and Leadership Skills
- Browse all Training Courses
Enterprise Applications
- Check out some of the easiest and most powerful ways to boost productivity while saving money on your application infrastructure. See ZDNet's comprehensive Enterprise Application resource center, now!
- New Online Dashboard
-
- Read about top issues IT decision-makers face every day, plus get cost effective solutions to real life IT problems. Oracle Topline
-
