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Overview:
ITIL describes Business Relationship Management as "A Role responsible for maintaining the relationship with one or more customers. This role is often combined with the Service Level Manager Role" So what is that Role? Obviously the key word here is relationship which is a break away from the traditional techno-focused IT attitude. The webcast will focus Business Relationship Management and especially how the keywords Role and Relationship fit into the picture.
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| Format: | Webcast |
| Date: | Jan 2009 |
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