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Overview:

The new six-star Fenisia Hotel, located at the picturesque Sun Moon Lake in central Taiwan, faces stiff competition from other established luxury hotel properties in the area. Eager to gain a significant competitive edge in the fast-growing luxurious hospitality sector, the Fenisia's management turns to Datacraft to custom-build and implement an IP-based converged communications solutions that delivers seamless digital experience to its guests. The first phase of the project, recently completed in September 2007, allows guests to enjoy advanced hospitality services such as controlling the in-room environment and ordering room service, through a state-of-the-art Cisco IP phone. The hotel also improves its operational efficiency as responses to guests' requests are automated and risk of communication downtime is reduced.

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Format:PDF
Date:Jan 2008

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