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Overview:

The contact centre industry has transformed dramatically over the last decade. Contact centres form the heart of the organisation today, and are often the primary or only point of contact with the customer. New opportunities in the contact centre, however, also result in a new set of security challenges. Although technology plays a role, a secure contact centre effectively implies the need for ongoing monitoring of people and processes.

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Format:PDFSize:1,137 KB
Date:May 2008
Pages:14

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