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Overview:

In the support center, revenue is won and lost every day based solely on the quality of customer experience, not just price and product performance. And in today's wired world that experience - good or bad - will be shared with other consumers instantly.

View this BNET Webcast, moderated by James Hilliard and featuring Shaun Smith, President and Founder of Smith+Co, a preeminent firm considered to be on the cutting edge of the customer experience and brand loyalty movement. During this Webcast, Smith shares proven techniques for designing and delivering a customer support experience that will differentiate your brand to drive loyalty and profitability. Topics include:

  • The 6-step process to designing and delivering a great support experience
  • The movement from products to services to experiences (and how this impacts profitability)
  • How management should respond to the evolution of the support center
Register to view it today!

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Format:Webcast
Date:Mar 2009

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