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GARNIER, a consumer products division of L'Oreal Germany, improved customer service by assuming responsibility for merchandise planning, demand forecasting, warehouse replenishment, and optimal allocation of logistics for distribution of its consumer products to one of its major customers. This was achieved by electronically connecting with the customer's inventory data on a daily basis. This approach was enabled by mySAP Supply Chain Management (mySAP SCM) vendor-managed inventory (VMI) capabilities, integrated into an existing SAP R/3 system.

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