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Overview:

Microsoft Dynamics© CRM 4.0 is a fully integrated customer relationship management (CRM) system that enables you to quickly and easily create and maintain a clear view of your customers from the first contact through the purchase and post-sales phases. Microsoft Dynamics CRM empowers you to seamlessly record and measure all actions taken by your employees and departments and translate those actions into profitability.

View this Labcast, then take the lab to be better able to:

  • Create and maintain customizable control over the entire Marketing, Sales, and Customer Service lifecycle using the familiar products already used in the Microsoft Office Suite
  • Manage marketing actions and their business intelligence from the pre-to post-sales stages, and across channel communications -- with integrated workflow based on your company's unique criterion
  • Manage sales productivity and efficiency via workflow and provide accurate, query-able report analyses and forecasts in real time
  • Quickly and easily customize the entire CRM to your businesses' specific data requirements
Microsoft Dynamics provides powerful software that helps organizations drive down costs, improve operations, retain and build customer relationships and continue to innovate in challenging economic times.

Please Note: This Labcast works only in Microsoft Internet Explorer with ActiveX Controls enabled

(Is this item miscategorized? Does it need more tags? Let us know.)

Format:Training Course
Date:Jul 2008

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