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Overview:

Touchpaper provides round-the-clock support services and software to thousands of customers around the globe. Maintaining high levels of customer service requires effective and efficient communications tools such as email. Although Touchpaper had an anti-spam solution in place, the software was struggling to keep up with the evolution of spam-based messaging and to separate legitimate emails from spam emails. This meant that legitimate emails would be quarantined alongside suspected viruses and spam. Apart from the obvious inconvenience to the intended recipient and the frustrations of the sender, the IT department faced an increasing workload. Touchpaper used IronPort's Active Directory Integration to manage groups of users and assign appropriate privileges, such as attachment size, to certain teams or individual users.

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Format:PDF
Date:Nov 2007

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