Overview:
Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are providing top customer service to both their internal and external customers. Alignment with the business is the foundation of service: not only should IT understand business goals, but it should engage with business leaders to set concrete metrics for service and jointly measure effectiveness. The single greatest measure of IT's effectiveness is the customer experience, both inside the company and out, so IT leaders should constantly measure and seek to improve customer satisfaction. This ExecBlueprint discusses why listening to customers and identifying problem areas will not only improve IT — it will reveal to the whole company new ways to drive improvement and seize new opportunities.
(Is this item miscategorized? Does it need more tags? Let us know.)
| Format: | |
| Date: | Jan 2008 |
| Pages: | 12 |
People who downloaded this item also downloaded
Top results from Strategic Planning
White Papers, Webcasts, and Resources
- Enterprise and Web 2.0 application support in a modern mainframe environment IBMSee how IBM WebSphere Portal software can help you develop a Web presence based on individual needs while unlocking value for customers and employees.
- Case Studies - Extreme Savings with Riverbed RiverbedRead how 4 very different companies all cut their network and IT costs -- while improving application performance and business processes -- with WDS.
- From Trust to Process: Closing the Risk Gap in Privileged Access Control BeyondTrustAchieve a higher standard of control and better support for regulatory compliance by moving from a trust-based system to a secure, auditable process.
Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
- Leveling the Field: Powerful Software Solutions for Midsize Companies
-
Learn how Oracle's partners use Oracle Business Accelerators with their own industry expertise to enable companies of all sizes to reach "go live" faster.
- Download this useful paper >>
- World-class technology. Priced for your world.
-
Click here to learn how EMC solutions for small and medium businesses provide proven technology that is easy to deploy and simple to manage.
- Learn more >>
- Keeping hold of your customers, especially in tough economic conditions
-
You know as much as anyone about the challenges faced by midsize organizations. How can you sharpen your competitive edge? Read this white paper to learn how Oracle can help you.
- Read this white paper >>
- News, Insights, Guidance
Visit CBSMoneyWatch.com Today -
MoneyWatch.com is the premier destination for smart, practical personal finance advice. Watch the latest Human Capital videos to make the most of your biggest asset - your earning power
- Learn more >>
- SmartPlanet
Discover innovative insight and ideas that impact the world around you -
SmartPlanet offers expert advice on innovations in healthcare, including electronic personal health records, treatment, privacy and regulation, and the green technologies that make it happen.
- Learn more >>
- Microsoft Dynamics CRM Online - Free Six-Month Trial for Eligible Organizations
-
Microsoft Dynamics CRM Online provides fast online access, simple contact management and better sales performance for a low monthly cost - the best value on the market today.
- Learn more about the free, six-month trial offer>>
Featured Training Courses
- Implementing and Administering Windows 7 in the Enterprise
- CCNA Boot Camp v2.0
- VMware vSphere: Install, Configure, Manage [V4]
- Certified Ethical Hacker
- Management and Leadership Skills
- Browse all Training Courses
Meet Doc
-
-
Here to help you with your Document Management Needs
- Check out Doc’s Blog on ZDNet
- Help your company, help the earth I want to share with you the Environmental Defense Fund Paper Calculator, which allows you to gauge your organization's environmental impact.
- Which is Greener: Paper or Digital? The Answer May Surprise You Anything we can do to reduce paper consumption is good. But what about the impact of digital waste?
-
Produced by
ZDNet and -
