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According to analysts, proprietary PBX telephone vendors are phasing out analog systems. Many vendors expect to discontinue hardware sales and support by the end of 2008. Internet Protocol Telephony (IPT) based on Internet Protocol-Private Branch eXchange IP-PBX software is already replacing these systems at a rapid pace. Small businesses in particular have jumped at the chance to install Voice over IP (V0IP) systems in order to save on toll charges, simplify phone system management and maintenance, and usher in new productivity-enhancing applications. While cost savings has been the primary driver for the migration to IPT and VoIP, companies are already reaping the benefits of new integrated applications that include video conferencing, presence-aware communication, integrated customer service support, and more.

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Format:PDFSize:178 KB
Date:May 2008
Pages:4

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