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Overview:
ITIL, the leading service management best-practices framework, offers a useful tool for understanding how to improve collaboration between the two. Tivoli Unified Process and RUP deliver a practical way to make ITIL actionable through detailed workflows correlated with roles, work products, tools guidance and scenarios. With the help of frameworks like ITIL and processes like Tivoli Unified Process and RUP, organizations can tackle the disconnect between development and IT service management. The end goal of increased collaboration and harmony within the IT organization can bring with it the ability to deliver high-quality, business-aligned services that more than meet customer expectations.
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| Format: | Size: | 514 KB | |
| Date: | Jun 2008 | ||
| Pages: | 16 |
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