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Overview:

In the east coast insurance office, customer service is taken very seriously. In an industry that is very competitive, efficiency is vital to providing service that gives companies a competitive edge. According to the vice president of claims, the goal of the project was to integrate the two operations and gain greater efficiency through pooled knowledge and resources. At the time, the company had used DocFinity software for scanning, and anticipated improving operations by implementing automated workflow in their Claims department. OIT's professional services team helped them to integrate operations and to add and automate additional processes gradually. This allowed them to increase efficiencies significantly in both Claims locations.

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Format:PDF
Date:Nov 2007

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