IBM Service Management and MRO Software Maximo -- synergies, convergence and roadmap

Overview:

Today's enterprises are faced with the management of increasingly complex IT environments, an issue that IBM addresses with IBM Service Management solutions from Tivoli®. These industry-leading service management solutions enable customers to better understand their IT environments by discovering business critical application components and their inter-relationships. This capability, together with out-of-box best practice service management processes and tasks, provides customers with a more effective and efficient way to manage their IT environment, while controlling cost and mitigating compliance risk. IBM's recent acquisition of MRO Software provides us with the opportunity to strengthen our solutions and extend them beyond IT for solving these types of enterprise-wide service management problems.

As more types of corporate assets are touched by technology, companies are also looking for ways to consolidate how they manage these assets—both operational and IT-related. IBM's acquisition of MRO Software addresses this need by providing customers with a consistent, comprehensive set of asset management solutions. IBM will integrate MRO Software's product portfolio, which provides clients with a single approach to managing all industrial and IT assets, into the IBM Service Management strategy. As a result, IBM will be the only company to provide such a comprehensive solution to managing this convergence of IT and industrial assets. Since MRO Software's offerings are built on a modern standards-based architecture, they can be easily integrated into IBM's service-oriented architecture (SOA)-based capabilities, including business process management and IT service management.

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