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Overview:

Infrastructure Management (IM) is a practice aimed at optimizing the efficiency of an organization's IT and may be defined as the management of all critical components of the organization's operations, including equipment, software, data, processes, human resources, etc. As the term itself suggests, RIM essentially means delivering Infrastructure Management Services to a customer remotely, the delivery centre most often being in low-cost locations, in order to drive down costs without compromising on quality. This white paper discusses the need for process orientation in IT Service Management. It explains the benefits of implementing ITIL for an organization as well as the challenges and success factors associated with it.

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Format:PDFSize:324 KB
Date:Jan 2009
Pages:12

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