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TitleMax, a relatively young, but fast-growing company operated its 500 retail stores using a custom-designed application developed by an outside software provider. The provider also developed a custom reporting application and both were tied to other off-the-shelf applications. TitleMax looked to this provider to perform maintenance and support and to run a help desk operation. In December 2006, TitleMax reached out to TechDiscovery for help. While the original provider continued to service the company, TechDiscovery's team - made up of an enterprise architect, application architect, performance monitoring engineer, quality assurance tester and senior-level consultant - conducted a six-week assessment of the applications and developed recommendations to resolve the issues.

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Format:PDF
Date:Feb 2008

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