Overview:
The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. While the obvious objective is to resolve technical issues, IT help desks also battle call length, employee dissatisfaction and low morale. IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.
(Is this item miscategorized? Does it need more tags? Let us know.)
| Format: | |
| Date: | Oct 2008 |
| Pages: | 7 |
People who downloaded this item also downloaded
Top results from Strategic Planning
White Papers, Webcasts, and Resources
- Outsourcing the data centre to a carrier neutral data centre operator in Europe Telecity GroupFind out how to drive down the cost of your IT environment--and drive up the reliability and quality of your service--by outsourcing your data center.
- Windows Phones and Unified Communications MicrosoftGain a more solid understanding of UC, why it’s essential for your business today, and what makes Windows phones ideal for secure UC environments.
- Technical On Demand Teleconference: Managing large objects in a DB2 for z/OS environment - tips and techniques IBMLearn why large objects (LOBs) represent such a critical DB2 resource, plus tips and techniques for managing LOBs more efficiently and effectively.
Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
- Move to SUSE Linux Enterprise. Get 3 years of Red Hat support
-
The best Linux with the best support. See how Novell is making IT work as one
- Learn more >>
- Microsoft Dynamics CRM Online - Free Six-Month Trial for Eligible Organizations
-
Microsoft Dynamics CRM Online provides fast online access, simple contact management and better sales performance for a low monthly cost - the best value on the market today.
- Learn more about the free, six-month trial offer>>
- Top-ranked Novell support for Red Hat at 50% less
-
Novell was rated the top provider of Linux technical support
- Learn more >>
- More interoperability, plus 3 years. Red Hat support, only from Novell
-
Let Novell help you understand your Linux environment
- Learn more >>
Featured Training Courses
- Implementing and Administering Windows 7 in the Enterprise
- CCNA Boot Camp v2.0
- VMware vSphere: Install, Configure, Manage [V4]
- Certified Ethical Hacker
- Management and Leadership Skills
- Browse all Training Courses
SmartPlanet
- Thought-provoking progressive ideas on diverse topics that intersect with technology, business, and life, and matter to the world at large. Visit SmartPlanet
- More from IBM
-
- How to Drive Better Business Outcomes with Exceptional Web Experiences Download the eBook
- Driving Business Agility through SOA Connectivity & Integration Read the White Paper from IBM
- Linking Decisions and Information for Organizational Performance Read the Tom Davenport study
