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Overview:

With customer related information scattered everywhere throughout the business process, instant access becomes a problem. Improving access, both in terms of speed and completeness, enables the sales force to be more responsive and, therefore, more competitive, thereby increasing a company's market share. A prominent consortium of insurance underwriters, needed a more proactive, 360-degree view of their customers with a primary focus on sales data. With customer data spread across more than 10 policy systems, they were unable to produce reliable data for their sales force in a reasonable timeframe. PSC introduced a WebSphere Portal framework intranet solution to provide a single point of access for their employees.

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Format:PDF
Date:Jan 2007

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