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Overview:

A well known restaurant equipment manufacturer wanted to provide timelier product support, maintenance, and customer service, and a faster way to develop new products. They also wanted to offer their customers something the competition could not do - meaningful intelligence about their business operations. The solution was to build a collaborative portal that could securely connect anyone and everyone to the information that was scattered throughout the business process, both internally and externally including customers and suppliers. By combining IBM's WebSphere Portal with Information Builder's WebFOCUS, PSC was able to provide a single point access to information about equipment maintenance as well as product consumption.

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Format:PDF
Date:Aug 2007

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