On The Insider: Backseat Confessions with Levi Johnston
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Overview:

Like any major mortgage lending and servicing company, ABN AMRO Mortgage faces the challenges of sharp price competition along with highly volatile interest rates. With the average loan life now under five years, ABN AMRO Mortgage must retain and replace customers to maintain asset value and sustain revenue. Initially, Graham was attracted to TuVox's hosted and managed services model since it allowed ABN AMRO to use voice self-service on a pay-per-call basis. TuVox's track record of deploying applications in a matter of weeks without requiring large upfront purchase costs or IT infrastructure changes, made it a unique contender.

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Format:PDF
Date:Apr 2007

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