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Overview:

EchoStar Communications Corporation, also known as DISH Network, is the fastest-growing U.S. provider of advanced digital television services over the past five years. The company wanted to deliver world-class customer service and increase automation and reduce agent talk time. The challenge was to use speech self-service to reinforce company brand and reduce operational costs. In 2005, Intervoice worked with EchoStar to develop a strategy for deploying speech applications. EchoStar deployed Intervoice (VIP) platform for its flexible, scalable solution.

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Format:PDF
Date:Oct 2007

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