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Overview:
Off late, two-thirds of the way through the programme, the Royal Mail's 350-year postal monopoly ended; this was on top of the governments' decision to change how benefit payments were made. Instead of visiting their local Post Office branch, people would now be paid direct by electronic bank transfer. To counter the new commercial pressures, Post Office needed to reduce costs, restructure its offering and attract customers back into its branches. Post Office deployed Fujitsu's Forward: five2eleven's which has the ability to continue delivering its intermediate objectives, while also engaging customers through innovative ideas and the delivery of services in a multi-channel environment - from branches to the web and beyond.
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| Date: | Nov 2007 |
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