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Overview:

This white paper explains how Business Service Management (BSM) is really a special case of Business Process Optimization (BPO) - one that is applied specifically to the IT operation. This paper also describes how top management needs to embrace Business Performance Management (BPM) - something that goes beyond BPO. By using tools with such names as "balanced scorecards," today's CEOs and top managers are able to keep a closer watch on the performance of the business relative to its strategic goals and are more able to rapidly identify areas needing attention. Both conventional BPO and the newer concept of BSM need to be thought of as part of such a toolset.

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Format:PDFSize:787 KB
Date:Mar 2004
Pages:10

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