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Overview:
This white paper talks about factors contributing to outsourcing relationship problems. Although the parties enter into an outsourcing agreement with the intent to work well together for a long-term relationship, problems will surface. A key practice to ensure a successful relationship is to include an effective governance contract within the outsourcing agreement. It should define the steps to take in problem escalation and conflict resolution.
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| Format: | Size: | 175 KB | |
| Date: | Jan 2002 | ||
| Pages: | 7 |
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