Vendor Registration: required
Overview:
A study conducted by Free Form Dynamics reveals only 1 in 5 organizations are satisfied with their IT support - a problem that could potentially make it more difficult for IT departments to justify budgets and get projects approved.
View this on-demand TechRepublic Webcast, with moderator James Hilliard, to hear Tony Lock, Program Director of Free Form Dynamics, share industry research that explores growing end-user concerns regarding the ability of IT help desks to provide a fast and effective response to end users' technical issues. You'll also hear about how integrating remote-support technology enables IT help desks to exceed technology users' expectations while reducing call-handling times.
View this Webcast to learn how to:
- Gain quick and secure access to remote systems - even outside firewalls
- Resolve problems quickly and proactively to keep end users productive
- Improve user perception of overall IT service delivery
- Use built-in surveys and reports to measure your help desk's effectiveness
Brought to you by:
(Is this item miscategorized? Does it need more tags? Let us know.)
| Format: | Webcast |
| Date: | Dec 2008 |
People who downloaded this item also downloaded
White Papers, Webcasts, and Resources
- Enterprise and Web 2.0 application support in a modern mainframe environment IBMSee how IBM WebSphere Portal software can help you develop a Web presence based on individual needs while unlocking value for customers and employees.
- Designing High Availability for Internet Information Services CA XOsoftEnd downtime forever on your Web servers running Microsoft Internet Information Services with this step-by-step guide to high availability.
- Business Continuity Planning - IT Survival Guide CA XOsoftLearn how to begin the process of developing an effective business continuity plan designed to minimize the impact of disasters and reduce risk.
Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
- News, Insights, Guidance
Visit CBSMoneyWatch.com Today -
MoneyWatch.com is the premier destination for smart, practical personal finance advice. Watch the latest Human Capital videos to make the most of your biggest asset - your earning power
- Learn more >>
- SmartPlanet
Discover innovative insight and ideas that impact the world around you -
SmartPlanet offers expert advice on innovations in healthcare, including electronic personal health records, treatment, privacy and regulation, and the green technologies that make it happen.
- Learn more >>
- Microsoft Dynamics CRM Online - Free Six-Month Trial for Eligible Organizations
-
Microsoft Dynamics CRM Online provides fast online access, simple contact management and better sales performance for a low monthly cost - the best value on the market today.
- Learn more about the free, six-month trial offer>>
Featured Training Courses
- Implementing and Administering Windows 7 in the Enterprise
- CCNA Boot Camp v2.0
- VMware vSphere: Install, Configure, Manage [V4]
- Certified Ethical Hacker
- Management and Leadership Skills
- Browse all Training Courses
-
-
Smart Tech
Expert advice on innovations in healthcare and the green technologies that make it happen.
Find out more
-
Smart Business
Discussion and advice on management issues that revolve around making your world smarter and more useful.
More Smart Advice
-
Smart People
The best and worst moves in the management and strategy trenches.
Learn More
