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Overview:

Scottish-based gr8works wanted to make their recent loss-making call centre acquisition profitable. Productivity was restricted because existing technology was at the end of its lifecycle. gr8works needed to implement a cost-effective solution for its call centre within strict timelines. The company deployed a range of Dell products. Its customer service representatives work more efficiently using powerful Dell OptiPlex desktops, with small physical footprints. Executives get more done on the move with Dell Latitude notebooks running Microsoft Windows Vista, and Dell PowerEdge servers provide the reliability and server redundancy the company needs to minimise downtime.

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Format:PDF
Date:Jun 2008

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