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Overview:

EUSG Corporation wanted to extend customer satisfaction leadership by improving on-time delivery performance and become the easiest company with which to do business in the industry by reducing the time customers need to devote to processing transactions. The challenge was to provide customers with timely, accurate, easy-to-access information about product availability, orders, and delivery status and optimize production flexibility across North American manufacturing facilities. EUSG used Oracle E-Business Suite applications as the foundation for USG's LinX (linking operational excellence to the customer experience) initiative as well as integrated the supply chain network across three operating segments and more than 60 manufacturing facilities, enabling the company to optimize production decisions via one organized system.

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Format:PDF
Date:Sep 2008

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